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Hampton Inn Elkhart
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Reviews (290)
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147
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8
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147
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32
19
8
Show reviews that mention
All reviewsseveral restaurants within walking distancecomplimentary breakfastno exceptioncomfortable bedseasy accessindiana tollwaythe breakfast areawould recommend this hotel to anyonestaff was friendlypool and hot tubvisit familywould definitely stay here againconvenient locationa great place to staynotre damecracker barrelgreat room
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Reviewed 22 May 2013

Room key would not work everytime we came back to room. Stains on bed and chair. Breakfast was only so so taste wise. Cleaning staff needs to clean under bed and furniture. Shower head should be cleaned for lime amd mineral deposits.

  • Stayed: May 2013, travelled as a couple
    • Value
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Review collected in partnership with Hampton
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sima P, General Manager at Hampton Inn Elkhart, responded to this reviewResponded 28 May 2013

Dear Guest:

Thank you for taking our survey. We really appreciate your time. We certainly want to apologize for all of your inconveniences. We will definitely talk with our Housekeeping about your problems in your room and also, speak with Front Desk about the problems you had with keys. Sometimes, if the key keeps touching your cell phone, coins, credit cards it will not work. We hope to better accommodate your needs next time you stay with us. Have a great Holiday and we hope to see you soon.

Sincerely,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2013

I took my daughter for a cold weather weekend getaway and after spending $252 for 2 nites we had no use of pool or hottub due to cold temps of both. Management said repair vendors don't work on weekends.

  • Stayed: May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hampton
Thank Katherinee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sima P, General Manager at Hampton Inn Elkhart, responded to this reviewResponded 28 May 2013

Dear Guest:

We want to apologize for the pool and spa not working. We understand that you were not able to enjoy your weekend with your daughter. Please accept our apology. We hope your free night certificate will help with your future plans to stay with us again. Hopefully, we will be able to accommodate your needs at that time. Have a great summer.

Sincerely,

Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2013

When we arrived for breakfast, there was little left as far as eggs and sausage. My wife stuck her head back into kitchen area and informed your staff of the situation. She was told that it would be 15-20 minutes for the eggs, and she continued with washing her pots and pans. We observed that entire breakfast area was not entirely clean and decided to speak with the front desk clerk to voice our complaints. She went over to kitchen area to speak with worker in kitchen, and when she came back out , had a smirk on her face, as if they had been joking about it, and mumbled some sort of comment about the food being out in 15 minutes. Noticing this, my wife went back to front desk to confront the clerk again. She voiced her opinion of the desk clerks attitude, and in general the lack of attention to the breakfast area and the staffs ability to maintain it properly, the clerk said that they had had a large group of teens for breakfast earlier and that was why the breakfast staff (Dorothy)could not keep up. None of that group was still around, so we felt that she could have made some effort to maintain breakfast area. At this point, the desk clerk decided to comp us for the room since "we just werent going to let it go" . My wife and I went back up to our room to pack our things to leave and took them to the car. When we came back into the lobby we noticed several of the housekeeping staff helping themselves to breakfast items, muffins, toast... We brought back some leftovers from last nights supper to warm up and share. After about 30 minutes after our initial complaint about the food for breakfast, the staff did finally bring out eggs. Since we were done with our leftovers we checked out and left. The late appearance of eggs looked to us as if they were for the housekeeping staff as they were served after the time that breakfast service was supposed to end. I usually stay in Hampton Hotels when I travel on business and have never seen this sort of poor attitude or lack of service at any other Hampton. We did look at reviews on TripAdvisor after we got home, and saw several bad reports. Perhaps Hampton would like to review this location and the franchise owner

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with Hampton
1  Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sima P, General Manager at Hampton Inn Elkhart, responded to this reviewResponded 20 May 2013

Dear Guest:

We sincerely apologize for the inconvenience with your stay. We will try very hard to better accommodate your needs next time you stay with us. Have a wonderful summer!

Sincerely,

Sima Patel
General Manager

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Reviewed 7 May 2013

We arrived late at night for our check-in but the reception desk was ready and very nice. We were checked in and headed to our rooms very quickly. The room was very clean and the bed very comfortable. We departed a little too late for the breakfast but there is a Cracker Barrel across the street that was very convenient.

  • Stayed: April 2013, travelled with family
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Thank Jessica871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sima P, General Manager at Hampton Inn Elkhart, responded to this reviewResponded 9 May 2013

Dear Guest:

Thank you so much taking the time to respond about your stay at our hotel. We really appreciate your wonderful comments. We strive for great service and when someone takes the time to say good job, tht makes us feel good. Have a safe and fantastic summer and we hope to see you soon.

Sincerely,

General Manager

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A TripAdvisor Member
1
Reviewed 6 May 2013

This was my third visit. Same faces and same great service. Convenient location that is close to the toll roads. They are consistent. The only problem I had was that my room key had to be re-keyed twice but the problem was quickly corrected.

  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sima P, General Manager at Hampton Inn Elkhart, responded to this reviewResponded 16 May 2013

Thank you for saying great things about our property. Our staff take great pride in all of their positions. And we do stay consistant so that our guest will be happy and comfortable with their stays and continue to stay with us for future lodging needs. Have a wonderful day.

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