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“Worth the effort of getting there” 4 of 5 bubbles
Review of Belterra Casino Resort

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Belterra Casino Resort
Ranked #1 of 2 Hotels in Florence
Franklin, United States
Level Contributor
186 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Worth the effort of getting there”
4 of 5 bubbles Reviewed 25 August 2014

This attractive casino resort is located on the Indiana side of the lovely Ohio River in an area which generally has escaped a lot of commercial development. The Hotel is first class, the food in the buffet is great, and the golf course is excellent and challenging. The casino itself is rather small and expensive.

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review, 26 August 2014
Hello David! Thank you very much for your recent visit and for your review. We are glad to see you enjoyed your experience and our resort. We hope to see you back again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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639 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
New Palestine, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 24 August 2014

Me and my wife just go back home from staying the weekend at the Belterra Hotel and casino. We have stayed there before during the Swiss County wine fest, and it has always been a nice Hotel. But this year we were very disappointed in the room and service. For starters I hate to find hair in the tub as there was in this one. The wall paper in the bathroom was coming off the walls and the shower door made the loudess sscreech when opening and closing im surprised the people next to us didn't here it. But the biggest disappointment was NO BODY came to make our beds or offer clean towels or empty the trash. For $200 plus dollars a night I expect room service. We bought these issues up when checking out and the lady said they were going to remodel the rooms, maybe a discount should of been applied to our room. We'll see what its like next year...maybe

  • Stayed August 2014, travelled with friends
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review, 27 August 2014
Hi Mike,

Thank you very much for joining us again this year for the Swiss Wine Festival. As you know, we pride ourselves on the quality of our rooms and our service. This is certainly not a typical experience at Belterra and for that we do apologize. You are correct that we are updating all of our rooms this year and expect that to be complete by early 2015. We would also like to learn more about your visit. Can you please send your contact information to snewsome@belterracasino.com?
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Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 24 August 2014

Reserved a room with an eye toward enjoying the pool on a hot summer day. After driving an hour we arrived to see a sign that said: "Pool closed for private event. Sorry for any inconvenience". Are you kidding? Inconvenience? More like a big up yours to all the paying guests. The girl at the front desk said the pool was CLOSED FOR AN OWNER'S PARTY!!! So that is how they treat their customers? The rude and slow front desk reluctantly allowed to get out of the reservation without paying and we left. WON'T BE SEEING ME AGAIN BELTERRA!!!

Stayed August 2014, travelled as a couple
Helpful?
4 Thank Missy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 22 August 2014

My husband and I recently spent 3 nights at Belterra for a weekend get away. We obviously chose the wrong place to visit.

Pros:

The steakhouse was awesome; just as good as any steakhouse in Vegas or Chicago. Excellent food, service, and atmosphere.

The pool had a cute little tiki bar to get drinks and the girls working it were very sweet.

Our first night there, Thursday, we had the buffet and it was very good for the price... $13 dollars a person. However, Saturday night when we went back it was $25+ per person. Definitely not worth that amount.

Cons:

Oh, the cons. This place smelled like smoke so bad it was almost unbearable. I get it, it's a casino and people can smoke in the CASINO but why did our room on the 9th floor ( A NON SMOKING FLOOR) smell like we were chain smoking all night? When we arrived home we had to wash our clean clothes as well because they reeked of that hotel room. I mentioned this very nicely to a woman at the front desk and she offered to "send someone up to spray air freshener" but I declined. I asked why the room smelled so bad and she advised that the 8th and 10th floor were smoking floors and it was coming through the vents. She stated I shouldn't run the air conditioner if it bothered us so much but I said that wasn't an option as it was 85 degrees outside. She shrugged and told me it was a casino and they whole place smells like smoke so there wasn't anything she could do for me. EXCELLENT customer service.

There is NOTHING to do within 40 miles from the hotel. If you aren't gambling, golfing, or hanging out by the tiny pool, then you are stuck in your tiny hotel room smelling like the Marlboro Man.

I would never recommend this hotel to anyone.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Lady026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review, 26 August 2014
Hello,

Thank you very much for your recent visit and for your candid feedback. We will pass this along to our hotel team for review. We would also like to apologize for the fact that your experience wasn't perfect. We would very much like to speak with you further about your stay. Please feel free to Email your contact information to snewsome@belterracasino.com

We hope that you will allow us another chance to show you how great an experience with us can be. Thank you again for visiting Belterra!
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Cincinnati
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 August 2014 via mobile

Rooms were clean and nice. Great golf course and pool area-Kristin was great! NO FREE WI FI in the rooms--$9.95 for 24 hours for 1 device--REALLY!!! This is 2014-come on! Don't gamble, but the casino area was nice, but ALLOWS smoking-too bad.

Stayed August 2014, travelled with friends
Helpful?
Thank Tryingtobefai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review, 26 August 2014
Hello, thank you very much for you review and your visit. You will be very pleased to know that as of September 1, 2014 our resort will offer complimentary wi-fi every day to all guests! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corbin
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 3 August 2014 via mobile

This hotel has the potential for greatness however they are missing the details that could make it that way. First and foremost cleanliness. We checked into our room to find stains all over the sheets and a large booger on the comforter. My husband went to complain and they moved us into a different room. Again there were stains on the sheets, the longest hair I've ever seen on my bed, and what appeared to be a pubic hair on my husbands bed. I was so grossed out I slept on a towel. The furniture was stained throughout the hotel, the drawers in the room were cockeyed and wouldn't pull out. The bathroom was very nice and appeared to be clean but after the beds I was wary of everything. The hotel could be nice but only if housekeeping does a lot better and details are seen to.

Stayed August 2014
Helpful?
4 Thank Finztotheright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review, 12 August 2014
Hello, thank you for your feedback and your recent visit. We greatly appreciate your feedback and do apologize that your experience this time wasn't perfect. We are, however, sharing your feedback with our hotel team and are happy to follow up with you. Please send the details of your stay and contact information to snewsome@belterracasino.com. Thank you, we hope to see you back at Belterra very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
Level Contributor
91 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

We were comped a room for 2 nights, and decided to take advantage of it. The hotel was nice, the rooms were clean, the swimming pool was enjoyable, and the customer service was exceptional. Every employee we encountered, whether in the hotel, at the pool, in the casino, at the buffet, or in the shops, was pleasant and seemed happy to help.

The only negatives: the buffet food was bland to my taste, but that is strictly a personal preference, and everyone at the neighboring tables seemed to like the food. I am a much bigger fan of the buffet at the new Belterra Park in Cincinnati, and I would appreciate some ethnic food added to the buffet in Indiana like that in the Park in Cincinnati. I am guessing the food is more tailored to the audience at each location, though.

Room Tip: If you don't wish to walk any further than necessary, ask for a room near the elevator. Some ro...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KyReviewerGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belterra77, Public Relations Manager at Belterra Casino Resort, responded to this review, 12 August 2014
Thank you so much for your stay and your review! We can't wait to see you again at Belterra!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belterra Casino Resort

Property: Belterra Casino Resort
Address: 777 Belterra Dr, Florence, IN 47020-9432
Region: United States > Indiana > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Belterra Casino Resort 3.5*
Number of rooms: 608
Official Description (provided by the hotel):
Nestled in the heart of Indiana, Belterra Casino Resort is the every day escape for Indiana, Kentucky and Ohio. Belterra is just a short drive from Cincinnati, Lexington, Louisville and Indianapolis boasting over 600 guest rooms & suites, high-end shopping, concerts, meetings rooms, delicious restaurants and player-friendly gambling Belterra is easily the best experience in the region. Our multi-level casino features 1,300 slot machines, friendly odds and expert dealers. Take some time for yourself too in Beleza, Belterra's premier spa. Experience for yourself, escape to Belterra today! *Must be 21 years of age to enter the casino. ... more   less 
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Also Known As:
Belterra Casino Resort And Spa
Belterra Hotel Florence
Belterra Resort Florence

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