My corporation hosted a training session at this site. The hotel was recommended to me by our HR department. Marriott is usually very consistent on the quality and service they provide so I had no concerns about my stay. When entering the lobby I was greeted by a wave of hot, humid air......that permeated the lobby and breakfast area for the entirety of my visit. No worries - didn't plan on spending much time in that space, but I did feel sorry for the clerk at the front desk in her heavy uniform. In my room I encountered the following: mold on the bathroom tile and wallpaper, a bathtub that wouldn't drain, an antiquated wall unit A/C, and walls thin enough to allow me to hear the phone conversation of the person in the next room (speaking in a normal voice).
After addressing these items with the front desk, the mold was cleaned off the walls and the shower drain cleared/cleaned. I will give them credit for being attentive to the issues they could solve.
Our conference room was to be provided with a full breakfast and lunch each day. On day 1 they didn't provide us with breakfast beverages and it took quite some time for them to provide beverages with lunch. Our training leader also requested that our tables be set up in a certain fashion for training purposes - this was not accomplished either. After speaking with management - Day 2 was better. Again, when advised - necessary changes were made.
The bare minimum I expect at this price point is cleanliness. I assumed I would get more than the minimum - this time I was wrong. This certainly wasn't my worst hotel experience, but I definitely wouldn't recommend it to anyone and will not be staying here again.
- Official Description (provided by the hotel):
- This property is closed due to a fire and will not be reopening until late 2017. Opening date will be posted as we come close to reopening. ... more less
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- Also Known As:
- Courtyard Fort Wayne Hotel Fort Wayne
- Fort Wayne Marriott
- Fort Wayne Courtyard