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Big Splash Adventure Resort
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Reviews (435)
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Reviewed 28 May 2014

We are a couple who went with children ages 7, 9, and 13. The room was nice, but you spend most of your time at the water park. The hotel has a very nice shop that has a good supply of items that you might have forgotten to pack.
We had dinner in the hotel's Boat House restaurant. It was served buffet style so everyone could get what they wanted. We also ate their breakfast buffet. The quality of the food at both meals was excellent.
The water park itself was fantastic and clean! Four water large waterslides and two kiddie waterslides, Three and a half foot deep pool with a few basketball goals, Baby pool with swings and a slide, large hot tub for adults only, large outdoor pool, lazy river, Several sizes of children's life vests available, volley balls and inner tubes are available too,

The cons:
They only have one set of elevators on one end ( the end with the water park ) of the building.
The only floor that has an entrance to the water park is the second floor. (This really sucked for us because we were on the 5th floor on the opposite end of the hotel.)
Parking lot was small.
The hotel's arcade was lame, most of the machines were broken.
The arcade's restaurant was poorly operated. They seemed to not be organized and efficient. The prices, of cores, were high; $2 for a 16 oz fountain drink and $1.07 for a refill.

Room Tip: Second floor.
  • Stayed: May 2014, travelled with family
    • Value
    • Location
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Thank Melissa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSA_Manager, Manager at Big Splash Adventure Resort, responded to this reviewResponded 10 June 2014

Dear Trip Advisor Reviewer,
Thank you for your review. We are glad to hear that you had a good time. We will let the Galley manager know your comments concerning the arcade games. Hope to see you back again soon!
Sincerely,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

This was our second visit to Big Splash Adventure. It is a great, affordable family get away. The water park is great. Lots to do for kids of every age. The staff was very friendly and helpful. Our room was clean, comfortable and spacious. We enjoyed being able to spend 2 full days at the water park with one overnight stay. We signed up for their email specials and got a room with a king bed and bunk beds, miniature golf or laser tag for 4, arcade tokens and breakfast for the same price we would have paid for a decent hotel room anywhere else.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Jessica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSA_Manager, Manager at Big Splash Adventure Resort, responded to this reviewResponded 10 June 2014

Dear Trip Advisor Reviewer,
Thanks you for your review. We are so glad to hear that you felt our facility was a good value. It sounds like you had a great time! We hope to see you back again soon!
Sincerely,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014 via mobile

This was our third visit here and we absolutely love going. My two kids have a blast! We always do the deals they post, where you get 2 days at the water park, over night stay, and breakfast. Definitely worth the value! It's always fun to go to a water park when its cold :)

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Travelingwithkiddos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSA_Manager, Manager at Big Splash Adventure Resort, responded to this reviewResponded 22 May 2014

Dear Trip Advisor Reviewer,
Thank you for your review. We hope to have you as a guest again soon.
Sincerely,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

We booked our reservation on Expedia. When we showed up, they stated they did not have our reservation on file and claimed Expedia did not email them the reservation. It was a busy weekend and there were no available rooms in any other hotel in the area. We were 4 hours away from home with a 1 and 3 year old. They did not help us at all with alternative places to stay. We ended up staying at a motel on the side of the road with leaves in the bed and I'm pretty sure a drug dealer next door. It was a nightmare! Then, when we contacted Expedia, they were able to produce the acceptance email from Big Splash which stated they did in fact accept our reservation...they just overbooked.

  • Stayed: October 2013, travelled with family
    • Value
    • Service
7  Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSA_Manager, Manager at Big Splash Adventure Resort, responded to this reviewResponded 22 May 2014

Dear Trip Advisor Reviewer,
Thank you for your review. We apologize for any inconvenience you experienced. If we have an overbooking situation we always assist the guest in finding another arrangement. If you could please email us at guestrelations@bigsplashadventure.com we would love to hear more about exactly what happened as this is not standard practice for us. We assure you a pleasant guest experience is our utmost goal. We look forward to hearing from you.
Sincerely,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

Easy to get to. Loved the hotel room, very cozy, clean, my kids loved the bunk beds. A little noise from kids in the hallway but not late and nothing disturbing, but hey it's a kids water park... It was easy to locate the restaurant and the water park. The gift shop was nice. The water park was clean, a lot for the kids to do and I enjoyed the bigger slides. Plenty of life guards staffed for protection. Plenty of towels. The restaurant was clean, great hot food for our complimentary breakfast buffet, good service. Staff was nice and helpful, they upgraded my room from a double bed to king with bunk beds for free. The game room could've been cleaner but it wasn't dirty, just looked worn out a little. Still the games all worked and we enjoyed the games and prizes. This is a very kid friendly place and mine loved everything and so did I so we will definitely return. The only negative is we should've stayed another night! We had free tickets for the mini golf or lazer tag included with our package but we didn't use them because the kids were exhausted, it looked nice though. A great family trip for all ages.

Room Tip: Rooms on higher level are quieter as the water park is on the 2nd floor. We stayed on the 5th and only heard a couple kids running. Kids loved the Captain's Quarters with the bunk beds!
  • Stayed: April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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1  Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSA_Manager, Manager at Big Splash Adventure Resort, responded to this reviewResponded 22 May 2014

Dear Trip Advisor Reviewer,
Thank you for your recent review. We are so glad you had a good time and hope to have you back again soon!
Sincerely,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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