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“Really Great stay”

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Holiday Inn Express Hotel & Suites Goshen
Ranked #5 of 6 Hotels in Goshen
Indianapolis, Indiana
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Really Great stay”
Reviewed 14 August 2010

At check in the front desk lady seemed to be a bit stand-off ish. I didn't know what her problem was, maybe I was checking in the same time she needed to get a text out or needed a cigarette. But over all the room was great. Clean, smelled fresh, the bath tub was so clean it almost looked new...the t.v was great. I woke up in the morning refreshed. Over all this place was a great stay. I would reccommend. Just goes to show that customer service IS a part of the hotel stay whether its front desk, or housekeeping.etc. The front desk lady could had easily ruined my stay but, luckily she didn't.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cricket_Critic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
So. Indiana
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 April 2010

Stayed several nights for business reasons in the area. Had a King Kitchenette room. Extremely large for a HIE. Microwave, small refrig, small kitchenette (counter, cabinets). Disposable plastic ware, plates, bowls, paper towels were provided. A very nice amenity for a business traveler who doesn't want to eat out every night. Good location on US 33. Room was quiet, staff very friendly & helpful, great complimentary breakfast in the morning with much more than rolls & bagels - omelettes, several choices of breads/muffins, cinnamon rolls, biscuits/gravy, bacon, sausage, many flavors of yogurt, boiled eggs, bananas or apples, coffee, juices. (Note that this is a NEW HIE, the old HIE is now a Comfort Inn.) Rooms had both wireless and ether net cable - another plus for business travel. Smoking throughout the hotel is prohibited.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank letsgo36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suburban Chicago
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 November 2009

We were pleasantly surprised by how new, clean and comfortable this Holiday Inn Express was! The staff were very friendly and helpful. Only negatives were that the mattress was more firm than I like, and the wireless internet reception in our room was "very low" and kept turning off.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrequentTraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goshen, IN
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 October 2009

Enjoyed a night there for a bachelorette party.
Great service. Clean Pool. Wonderful Rooms and GREAT FREE breakfast!
Wonderful people all-around!

  • Stayed August 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank justmerenzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, MO
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 June 2009

This hotel had just opened approximately 2 weeks before we stayed there. So therefore it was clean and very nice. Our room was very nice (we had a kitchenette), and their breakfast wasn't too bad (at least they had some hot items on the menu). I also left a personal item there, and they made arrangements to ship it back to me, which I very much appreciated. It was a non-smoking hotel throughout--YEAH!! That was fantastic.

The pool wasn't working due to filtration problems, so that was a bummer.

The only drawback we had was with housekeeping. The first day we were there, we came back to find our room cleaned very nicely, but they left the thermostat on 60 degrees, and it was cold outside as it was. The room was absolutely freezing! The second incident we had was that a housekeeper walked right into our room while we were getting dressed without even knocking on our door--we were shocked! She was just checking to make sure our room had been cleaned; I assured her it had been. I don't know if this is a new housekeeping staff (because the hotel is new) or what--but they definitely need some help in that area. However, it was the housekeeping staff who found my hairdryer and returned it to the front desk for them to mail it back to me. So at least they're honest!!

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blueeyez58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, CO
Level Contributor
713 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 1,026 helpful votes
Reviewed 23 December 2008

This is a wonderful hotel but it is about 15 minutes south of 1-80 so not as convenient as it would be if it was off the interstate.

It is on the far south of town. It was very clean, the staff were wonderful and the breakfast was great! We arrived during a snow storm and lost power three times, each time the power come on, the heater wouldn't start right away. There was also no internet access, the front staff said it was due to the storm also.

I must agree with the other reviewer about the smoke, the hallway smelled of cigarette smoke but thankfully our room did not. I asked the front desk and they said there was only 1 smoking room on the first floor (not our room) but that the other floors have the smoking rooms and non-smoking rooms mixed together. With only one room on first floor allowing smoking and the entire hallway smelled of smoke, I would hate to see what the other floors were like. To avoid the smoke smell in your room, request a first floor non-smoking room.

However, our room was very, very, very clean and I inspect all rooms I stay in very carefully and this one passed my inspection so it was very nice and clean.

Our room had two electrical outlets on one wall that only the top socket worked but not the bottom one. The top socket had lights plugged in so when the TV did not work in the lower socket it was plugged in, I tried the outlet to the right, still did not work. This became a problem since we thought the TV was broken. The front desk helped us move a different TV from another guest room before we figured out it was the lower sockets and not the TV that was broken.

But we are so thankful to the front desk staff for working with us to fix this problem. Amanda is truly a great employee! She is very helpful and kind.

We did not swim in the pool. Before you even open the pool door the reek of chlorine is very strong. It appears that the pool is not adequately vented and the chlorine smell just hovers in the pool room, so strong that I had an asthma attack after entering the pool area. I did see a couple and small child swim in there later in the day so obviously they ignored the chlorine smell or it did not bother them.

We woke in the morning to the smell of bacon (our room was next to the lobby) - they had a wonderful breakfast of omelets, biscuits, gravy, bacon, cinnamon rolls, etc. And a very friendly hostess!

Overall, I would give this hotel 4 stars out of 5. They can not help their town is so far from the interstate or that a snow storm kept knocking out power. They have wonderfully clean rooms with very comfortable beds and an awesome breakfast. The smoke smell can be avoided by getting a first floor room. So my biggest disappointment was their pool venting problem.

I would definitely stay at this hotel again if we are ever in the area. Thank you to Amanda and the breakfast hostess (didn't see her name tag) for making our stay great!

  • Liked — Very clean rooms, comfortable beds, awesome breakfast, friendly staff
  • Disliked — poor venting of pool area, smoke smelling hallways
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank nowincolorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 July 2008

Clean comfortable room. Friendly courteous staff, especially the woman in the breakfast area (sorry I didn't get her name). We will definately stay there again next year.

  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PrescottSkidmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Goshen

Property: Holiday Inn Express Hotel & Suites Goshen
Address: 1415 Lincoln Way East, US 33, Goshen, IN 46526
Phone Number:
Region: United States > Indiana > Goshen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Goshen
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Goshen 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Goshen, IN is located in the heart of Amish country. We are located on US 33S on the SE side of Goshen, IN. We are 17 miles from both Shipshewana and Nappanee and only 35 miles from the University of Notre Dame. Our Goshen hotel offers a complimentary hot breakfast bar for all guests featuring our world-famous cinnamon rolls. We also have everything you need during your stay - fitness and business center and a refreshing heated indoor pool. Our Goshen hotel will exceed your expectations. At the Holiday Inn Express & Suites Goshen hotel you will find all of our tastefully decorated guest rooms have HDTV with HBO and free wired/wireless HSIA. Attention to detail provides the warmth and comfort of personalized service...for each and every guest, time after time. Enjoy Hoosier Hospitality at its best at the Holiday Inn Express & Suites Goshen, Indiana... your home away from home. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Goshen
Holiday Inn Goshen
Goshen Holiday Inn

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