customer service outstanding, room cool,clean and comfy as usual..only thing missing was the free food and beer....lol nice job as usual thx again pat and mike are great
our second night we had the hot water get stuck and the shower wouldn't stop running. my wife went to talk to the lady at the front desk to let her know what was going on and the clerk became irate stating that the maintenance man was grouchy when he had to come in after hours (this was around 2am). So my wife asked if it would be possible to get a different room as we needed our rest for a conference we were attending in the morning and with an attitude told her that there were none available. my wife is 2 months pregnant and came up to tell me what was going on and was quite upset. so I went down and talked to the lady myself and made sure I was as gracious as possible ( as I'm sure the night security guard would agree ). as soon as I walked up to the window the night clerk got an attitude with me telling me " I already told the lady who came down earlier that maintenance is on their way in, he lives in munster so it will be a while and no we don't have any rooms available". So I told her thank you and went back up to the room where we waited for maintenance. the maintenance man was kind and very quick in fixing the problem and I'm sure that if the lady at the desk had been more apologetic and less irate the situation wouldn't have even been mentioned in this email.