Never. Ever. Ever. EVER stay in Comfort Suites City Centre Hotel. We have had nothing but problems since we checked in. They had fans going so loud in the front that you couldn't hear yourself think. Then it took the front desk person 20 minutes to show up. Then we were kept up all night by our friendly room neighbors, and when we reported it, the hotel just blew us off. The restaurant was completely out of food that we were promised when we reserved the room. Not only did our room suck, but it smelled terrible, which we reported when we first checked in and were told they would "fix it when they could". Then, come to find out today, we were charged over $200 because they claimed that we smoked in the room which is the biggest lie ever because neither of us smoke and we never have. So I called the hotel and spoke to two managers, both whom were extremely rude, and then I was told that since it was already charged, it was non-refundable and then was HUNG UP ON. Furthermore, I called corporate and they proceeded to tell me there was nothing they could do unless the hotel wanted to refund the money. Absolutely terrible experience.
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- Also Known As:
- Comfort Suites City Centre Hotel Indianapolis
- Comfort Suites Indianapolis
- Indianapolis Comfort Suites