We checked in to the hotel and fled less than an hour later.....bed bugs! I pulled back the blankets to lay down and saw a bug scamper away. We were able to catch it. We used our phones and googled images....yep the picture confirmed our creature was indeed a bed bug. I called downstairs and explained the problem. Finally someone came up. We showed him our bug and he said "yes, that is that it looks like". He went on to say we could be moved to another room. Seriously? Then he indicated that perhaps we could get a partial refund! Partial? So we packed up and went downstairs. My husband asked the group of workers just standing watching this unfold if this had happened before. One lone worker looked guilty and hung his head. One looked away. The other said a most unconvincing "no".
We left and immediately called Customer Service at Corporate Office. We had to hold the line for more than 15 minutes. It was a nightmare. Although this is not an ideal situation it could have been less unpleasant had the hotel workers been more assistive. They simply didn't care. It was as though this was not a big deal and we were boring or bothering them.
I am so grateful I had not laid down or been in that room any longer. I am now on high alert and trying to make certain my family's belongings are not contaminated.
We had stayed at this hotel a few times in the past. This time, however, will be the last time I venture to Embassy Suites.
- Official Description (provided by the hotel):
- The Embassy Suites Indianapolis North hotel is conveniently located near the Children’s Museum of Indianapolis, Indianapolis Museum of Art and Indianapolis Motor Speedway. This Indianapolis hotel is just minutes from exclusive shopping and dining and well situated to all Indianapolis attractions. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests of the stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager’s reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more less
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- Also Known As:
- Embassy Suites Indianapolis North Hotel Indianapolis
- Indianapolis Embassy Suites