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“Review of North Indianapolis Embassy Suites”

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Embassy Suites by Hilton Indianapolis - North
Ranked #38 of 185 Hotels in Indianapolis
Reviewed 2 April 2014

The elevators in this hotel are the worst I have ever experienced. 1 of the 4 elevators was broken, and the 3 that were working were so slow that most of your guests that were on floors 1-5 just decided to walk. The hotel staff themselves laughed at how terrible your elevators are. Because of this, many guests had to sit and wait for long periods of time to go up to the room, and down from their rooms to the lobby. We happened to be on the 8th floor, and we just walked down. These issues contributed to my poor ratings for this hotel in North Indianapolis.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Joseph L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mparnella, General Manager at Embassy Suites by Hilton Indianapolis - North, responded to this reviewResponded 8 April 2014

Joseph,

I am sorry we were unable to provide you with the quality of property amenities and service you deserved during your recent stay. We apologize for the inconvenience of our elevator speed and have reported your concerns to our maintenance team. We will be sure to address the issues with the amenities and hope you will consider giving us a second chance if you return to our area in the future.

Thank you,
Mark Parnella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,161 - 1,167 of 1,619 reviews

Reviewed 27 March 2014

The hotel is beautiful and clean. The service was friendly and quick. The pool was refreshing and the hot tub/whirlpool was warm and relaxing. The cocktail hour was super. Room service was fast and delicious. They put on quite a spread for breakfast. My only regret is we couldn't stay longer.

  • Stayed: March 2014, travelled with family
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Thank azsamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014 via mobile

Staff was very friendly. It was wonderful to wake up to a made to order breakfast. Lassandra makes great omelets and pancakes. There is a lot to due around the hotel. The hotel was clean and the pool was fun. If you travel with kids I would recommend you bring a portable DVD as the hotel doesn't have one. We will definitely stay here again and I would recommend it to others.

Stayed: March 2014
Thank Kara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this reviewResponded 19 November 2016

Thank you so much for your recent stay and 5 star review of your experience at the Embassy Suites by Hilton Indianapolis North! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay.
It's all due to a great staff that we are able to provide such well-maintained guest rooms and common areas along with excellent guest service. We strive to have every guest leave as satisfied as you did.
Once again, thanks for the great review and staying with us! We hope you stop through for a visit again your next time through Indianapolis!

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Reviewed 27 March 2014

I prefer to stay in Embassy Suites when I can not only for the excellent service, good spacious suite room. Besides they have hot made to order Breakfast and the evening reception with beverages. A perfect way to get to work and sight seeing and be back to comfortable relaxing environment. I would highly recommend this location in North west Indianapolis for its overall value and as well as good convenient location to restaurants in walking distance,

  • Stayed: March 2014, travelled with family
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    • Location
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Review collected in partnership with Embassy Suites Hotels
Thank Derick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this reviewResponded 19 November 2016

Thank you so much for your recent stay and 5 star review of your experience at the Embassy Suites by Hilton Indianapolis North! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay.
It's all due to a great staff that we are able to provide such well-maintained guest rooms and common areas along with excellent guest service. We strive to have every guest leave as satisfied as you did.
Once again, thanks for the great review and staying with us! We hope you stop through for a visit again your next time through Indianapolis!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

The friendliness of the front desk staff, especially (but not exclusively!) on the morning of our checkout is hard to beat. The breakfast cooked-to-order was fabulous (great job Lassandra on my omelet and her pancakes!). There are a few signs of an aging property, but no sign of indifference. All buildings age and I've been to places where it was obvious they didn't care as long as they could sell room rents.

  • Stayed: March 2014, travelled as a couple
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Thank Rick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

This location has a great staff that will do whatever they can to accommodate you. From the moment you walk in until it's time to head out, you will be in good hands. The rooms, service, and amenities make this a great place to stay.

Also, be sure to get an omelette or some pancakes from Lassandra in the morning, because she will treat you right!

  • Stayed: March 2014, travelled on business
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Thank EEman2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

I've been going to Indianapolis for 3 months staying at the North Embassy Suites.Some of the desk services employees know me and call me by my 1st name. They pay particular attention to my every hotel need. The room is awesome and, more importantly, quiet for a good night's sleep. Every morning I awaken to the smell of bacon. I hustle on downstairs and Lassandra is there to make me a hot breakfast. Just awesome! I highly recommend the Embassy for your visit to Indy.

Room Tip: Rooms on the eighth floor have higher ceilings.
See more room tips
  • Stayed: February 2014, travelled on business
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Thank GrandpaOkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley L, Front Office Manager at Embassy Suites by Hilton Indianapolis - North, responded to this reviewResponded 19 November 2016

Thank you so much for your recent stay and 5 star review of your experience at the Embassy Suites by Hilton Indianapolis North! We really appreciate guest feedback and you seemed to mention all the aspects that we focus on for a great stay.
It's all due to a great staff that we are able to provide such well-maintained guest rooms and common areas along with excellent guest service. We strive to have every guest leave as satisfied as you did.
Once again, thanks for the great review and staying with us! We hope you stop through for a visit again your next time through Indianapolis!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Indianapolis - North

Address: 3912 Vincennes Rd, Indianapolis, IN 46268-3005
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Indianapolis
Price Range: £100 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Indianapolis - North 3.5*
Number of rooms: 221
Official Description (provided by the hotel):
The Embassy Suites Indianapolis North hotel is conveniently located near the Children’s Museum of Indianapolis, Indianapolis Museum of Art and Indianapolis Motor Speedway. This Indianapolis hotel is just minutes from exclusive shopping and dining and well situated to all Indianapolis attractions. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests of the stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager’s reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 
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Also Known As:
Embassy Suites Indianapolis North Hotel Indianapolis
Indianapolis Embassy Suites

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