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“An awesome place to stay where Csutomer Service is #1 Priority”

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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
Ranked #104 of 179 Hotels in Indianapolis
Illinois
Level Contributor
10 reviews
“An awesome place to stay where Csutomer Service is #1 Priority”
Reviewed 24 July 2012

I didn't actually stay there but a friend that did. Every-time I phoned him with the exception of 1 night. (Please note that that situation was rectified and quickly I might add. ) I heard a friendly voice on the end of the line eager to assist me in any way that they could. Either by transferring me to the room or in 1 instance accepting an e-mail so that it could be forwarded to the guest staying there . They even printed it out for him at no charge. Renita, Dan and Deanna were excellent ! Justin the Manager also goes above and beyond.

I would highly recommend this hotel just based on the Excellent Customer service that I received by phone and plan to stay there when we are in that area. Also per my friend the Suite /studio was clean every day and remained that way the whole time he stayed there.

  • Stayed July 2012, travelled solo
    • Cleanliness
    • Service
Helpful?
Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian V, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review, 31 October 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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114 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Rockford, Illinois
1 review
Reviewed 22 July 2012

Renita the desk clerk was very helpful and kind. I got in at 5am on Friday and the desk clerk really wasn't very helpful. All she did was hand me my key and pointed me to the elevator. Where as Renita told me everything that I needed to know on Sunday, July 22, 2012.

Room Tip: there is no room service or restaurant on the property but close to some.
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinky314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adrian V, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review, 31 October 2012
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 June 2012

We arrived late after a long drive from NC. We decided to stop last minute and this was the only room big enough for less than $100. When I walked in the girl behind the counter was in regular clothes. I didn't think much about it since we were so tired and just wanted to lay down. The carpet looks as if it's never been cleaned and the room looks OLD! Says nonsmoking but room smelled like smoke and old man aftershave. Felt like we paid too much for this being listed as a 3 star hotel.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jbone7880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review, 16 July 2012
Thank you for taking the time to review your recent stay at Extended Stay Deluxe Indianapolis - Airport - W. Southern Ave.. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

I very much appreciate the opportunity to respond to your particular concern. The professional appearance of our staff is just as important as their professional attitude. We train our employees on how to present themselves appropriately, and I recognize that our training failed to prevent your experience. Such an incident is unacceptable and I have met with each member of my staff to coach them on our policies regarding their appearance.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Indianapolis, Indiana
Level Contributor
108 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 17 June 2012

I booked at the Extended Stay the night before my earl morning departure from IND, for two reasons: they offer free Park and Fly, and they had the best rate in my on-line search. It was perfect for my needs: the desk staff was cheerful and efficient, the hotel appears quite new and fresh, and the shuttle to the airport left on schedule and arrived within 15 minutes. This was a no-drama, no-hassle stay at a hotel convenient to the Indianapolis airport, and I will definitely stay here again..

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RiBrown74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review, 16 July 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay Deluxe Indianapolis - Airport - W. Southern Ave. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 June 2012 via mobile

I stayed the night here as I was having my truck engine and airconditioning worked on at the my company's terminal shop so they booked me at this hotel. I was pleasantly supprised with how nice this hotel really was. They do have a pool onsite but it was closed at the time I was there and they do have free wifi as well as a free continental breakfast which I didn't take advantage of as I had to get back to the terminal the morning I checked out. They also do allow pets for an additional fee which can change based on the length of your stay. The lobby was well appointed with very comfortable furniture and the staff was very pleasant and always had a smile. The hotel does also have a laundry room on the first floor that's accessible with your room key and they do provide detergent and fabric softener through a vending machine in the room.

The rooms themselves are very nice and seem to be sound proofed as I could hear my neighbor's TV when I walked by their door in the hallway, but not through the room walls. My room also came with a full kitchenette with a full sized refrigerator, dishwasher, microwave, small oven with countertop range, and a small table/work desk. The bed was very comfortable with pillows that weren't as comfortable. There also was a very comfortable chair that looked like it had a pullout bed for a single person. The shower/tub and toilet were in a seperate room and the water pressure was adequate with hot water arriving in the normal amount of time. The sink with mirror was just outside the bathroom as was the closet area with shelves and a clothes hangers as well as an ironing board, sorry I don't remember if there was an iron to go with it.

There are several restaraunts in the area such as The Library, Denny's, and a Waffle House that are all within walking distance (between 1/2 and 3/4 of a mile away) and there are several places you can call in and have delivered to the hotel. I chose to have Jimmy John's subs deliver and I wasn't dissappointed. All in all, this is a very nice hotel and would return again.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coasterjunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sterlingroad
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 May 2012

Stayed at the hotel for seven nights in May 2012. Having stayed there a few years ago I was it was nice to see that the hotel has been well maintain with almost new ( and unused) equipment in the exercise room. One nice feature of the hotel is an artifical "lake" in back which is situated in a park setting. Makes for a nice short walk in the evening. What really made the stay nice were two desk clerks, Christine and Pam. Both were pleasant and helpful , providing information on a variety of topics, printing out airline boarding passes, directions to other points of interest in Indiana and just making one feel welcomed. Both are great people and outstanding employees. The room had the two things I always require - It was clean and it was quiet. Most of my days were spent away from the hotel but while there I was more than satisfied espically considering the price.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sterlingroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review, 16 July 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Indianapolis - Airport - W. Southern Ave.. It's always satisfying to read positive feedback from our valued guests, like you. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmington Hills, Michigan, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2012

I have to say that my stay over this past weekend was a true pleasure. First off Christine could not have been any friendly or more accommodating. She made me feel at home after a very tough trip in and that was only compounded by the fact that the room was clean and spacious, the free breakfast was excellent, and the value could not have been any better. I will absolutely stay here again and am very grateful for how wonderful things were during my stay.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Property: Extended Stay America - Indianapolis - Airport - W. Southern Ave.
Address: 5350 W Southern Ave, Indianapolis, IN 46241-5510 (Formerly Extended Stay Deluxe)
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #104 of 179 Hotels in Indianapolis
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Airport - W. Southern Ave. 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Deluxe Indianapolis-Airport-w Southern Ave Hotel Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stay America Indianapolis

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