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“Great service in a good hotel”

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Hilton Garden Inn Indianapolis Airport
Ranked #10 of 186 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Reviewed 31 March 2011

Everything about this hotel was pleasant. The front desk and serivce staff were very friendly, the rooms were clean and well appointed, and the wifi worked just fine. The place is essentially brand new and has a nice business center, pool, and fitness room. There are also some meeting rooms available if you need them.

I had only two minor complaints. First, the location is somewhat remote from anything downtown. It's a good ten miles and even getting into the hotel from the main road is a trip around the block. There's also nothing within walking distance except for another hotel. Second, the bar is way overpriced. $7 for a bottle of beer!

I didn't have any problems with airplane noise, and the cookies at dinner time are a nice treat.

  • Stayed: March 2011, travelled on business
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Thank Pete7919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adraab10, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this reviewResponded 4 May 2011

Dear Pete7919,

I just wanted to take a moment to thank you for your recent stay at the Hilton Garden Inn Indianapolis Airport and for your great feedback. Guest reviews like yours are so vital to how we operate and our whole team appreciates notification of a great stay or helpful points to grow upon.

We are so glad you found the room to be comfortable and clean during you stay and that the free wifi came in useful. Our goal is to provide a great staff to accommodate a comfortable room for each and every guest. Although being located near the new airport terminal hasn't ramped up yet with other businesses, we do fully anticipate more to move through eventually.

Once again, thanks for your stay and review. We are so glad you chose to stay with us while visiting Indianapolis. We look forward to accommodating you again in the future.

Take Care,
GM

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804 - 810 of 821 reviews

Reviewed 23 March 2011

I love this hotel and everything about it. The staff are friendly, the service is great and it is exceptionally clean. I will happily consider staying again and again.

  • Stayed: March 2011, travelled on business
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Thank chamomilegardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adraab10, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this reviewResponded 30 March 2011

Dear chamomilegardens,

I just wanted to take a moment to thank you for your recent stay and review of the Hilton Garden Inn Indianapolis Airport. We strive to have every guest leave happy with their stay and really appreciate hearing how well yours went.

You hit on our main components to a happy guest: Friendly, Attentive Staff and Clean, Comfortable Rooms. Beyond those two areas, we hope our onsite restaurant/bar, indoor pool and fitness center assist in making for a great stay!

Once again, thanks for your recent stay and review of our hotel. I hope you consider us again when traveling through Indianapolis.

Take Care,
GM

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Reviewed 7 March 2011

This hotel is a great find and they have 24 hr. transport available to/from the airport. Management must know what they are doing... From the courtesy bus driver, the professional/knowledgeable front desk staff, the restaurant and bar staff, and the housekeeping staff, it shows management knows how to pick the best staff! I felt very comfortable as a female business traveler. The rooms and common areas are very clean. The bus driver went out of his way to help me. The front desk staff provided information about my account/point choices that I didn't even know about. They could even provide me with information about Hilton's other brands. The restaurant and small bar area were lively and the wait/bar staff were quick and friendly. The work out room was nice and functional as was the business center. I didn't use the indoor pool but it looked nice. I'd recommend this hotel for business travelers and families. Although it is somewhat in an isolated area, it is quite and feels very safe.

  • Stayed: March 2011, travelled on business
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Thank ncenjoytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adraab10, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this reviewResponded 30 March 2011

Dear ncenjoytravel,

Thanks so much for your awesome review of your recent stay with us! We all appreciate so much that you chose to stay with us and then provide feedback on your experience. Its reviews like yours that keep us all motivated. We strive to have every guest leave as satisfied as you did.

I love that you touched on our number one key to success: Great Staff. We value our guests and hope it shows through our caring and attentive staff that strives to go above and beyond. Besides our staff (and clean, comfortable rooms), we pride ourselves on being the closest hotel to the new Indianapolis International Terminal and being able to offer 24 hour shuttle transportation. Key amenities to make your travel as simple as possible.

Once again, thank you so much for your feedback and stay. We hope you give us another opportunity to serve you while traveling through Indianapolis.

Take Care,
GM

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Reviewed 31 January 2011

This is a new hotel out near the airport off of I70. It is a great hotel to stay at if you are flying out early. Only 5 min to airport parking. Rooms are very fresh and comfortable. Only downside is planes start taking off at around 4AM. If you are a light sleeper who like to sleep in, this is not the hotel for you. We will definately use this hotel for future travel at the airport.

  • Stayed: January 2011, travelled as a couple
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1  Thank cropguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adraab10, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this reviewResponded 14 February 2011

Dear cropguy,
We are so glad you enjoyed your stay with us! Guest feedback is something we never get tired of hearing/reading and your positive review is something our whole staff appreciated. Our goal is to have every guest leave as satisfied as you did.

We do value our location and love being able to provide a close option to the new Indianapolis International Airport terminal. If anyone is ever concerned that exterior sound maybe an issue, mention it at check-in for assistance. We promise to provide a restful night.

Once again, thanks for your stay and review. We hope to see you again your next time through Indianapolis.

Take Care,
GM

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Reviewed 8 January 2011

We stayed at the Hilton Garden Inn at the end of our college visit trip. The hotel is new and very close to the airport. the hotel is next to the Hampton Inn. There are no restuarants or shops near by. Our room is on the first floor close to the side entrance so we could hear people talking as they entered the hotel. The breakfast selection and quality were good. It is a good choice if you need to get to the airport early, otherwise stay closer to the city center.

  • Stayed: November 2010, travelled with family
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1  Thank TXwonderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adraab10, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this reviewResponded 12 January 2011

Dear TXwonderer,

I just wanted to take a moment to thank you for your recent stay and review of the Hilton Garden Inn Indianapolis Airport. Feedback is always appreciated from guests and I was pleased to see you had an enjoyable your stay.

Since we are the closest hotel to the new Indianapolis Airport Terminal, we do make for a great choice for an early flight and even offer a free airport shuttle to accommodate all guests.

Thanks again for your feedback and stay. Our whole staff appreciates your positive review.
Hope you visit us again if you fly through Indianapolis!

Take Care,
GM

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Reviewed 27 November 2010

I stayed here with my wife for business for two days. Unless you need access to the airport the location is ordinary. Only high voltage power lines are its neighbours - no other night life in site. We accidentally booked the Hilton Garden Downtown - be careful there are about 3 hotels in Indianapolis called Hilton Garden and it is extremely easy to book at the wrong one like we did. However the booking was quickly fixed although the front desk made me use my mobile phone to cancel the booking at the Downtown hotel.
However the hotel is new, staff professional and could not really be faulted except for the desolate location.

  • Stayed: November 2010, travelled on business
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Thank LeonKaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adraab10, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this reviewResponded 1 December 2010

Dear KarenLen,

I just wanted to send a quick thank you for your recent stay and review of the Hilton Garden Inn Indianapolis Airport. Our whole team appreciates customer feedback and we’re all glad you found the hotel to be clean and comfortable.

Since we were one of the first businesses to open near the new airport terminal, we do own a reclusive area for now but expect big changes in the future.

Once again, thanks for your stay and positive review.
Hope to see you again your next time through Indianapolis!

Take Care,
GM

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Reviewed 25 October 2010

The cooks here do not abide with health code requirments. They like to wipe their sewaty heads with their hands and go right along preping food! They also like to make subsitutions to a dish with out checking with the customer.

unforgivable...

  • Stayed: October 2010, travelled on business
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4  Thank Beanbag109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adraab10, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this reviewResponded 27 October 2010

Dear Beanbag109,

I wanted to take a moment to first thank you for your recent stay at the Hilton Garden Inn Indianapolis Airport. Your patronage is very important to me and I appreciate you choosing to stay at our hotel.

Secondly, health codes and sanitation are taken very seriously by the entire hotel. We consider the well being of all customers to be one of our number one priorities, and I sincerely apologize that you felt otherwise while dining with us. I have already made it a point to personally discuss this matter with each kitchen staff member.

When we discussed your experience at the restaurant yesterday, I made it a point to right the issue because we do value you as a guest.

Once again, thanks for your recent stay. We hope that you do consider us again when traveling through Indianapolis.

Take Care,
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Indianapolis Airport

Address: 8910 Hatfield Dr, Indianapolis, IN 46241-9300
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Indianapolis
#6 Green Hotel in Indianapolis
#9 Business Hotel in Indianapolis
#19 Romantic Hotel in Indianapolis
Price Range: £96 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Indianapolis Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis Airport hotel is the perfect location for leisure or business. As the closest hotel to the new Indianapolis International Airport, the Hilton Garden Inn provides all the essential amenities for any long or short term stay. Beyond relative location to the Indianapolis Airport, this Indianapolis hotel is conveniently located in the Ameriplex Business Park and minutes from I-465. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Airport Hotel Indianapolis

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