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“Good choice for park & fly.” 4 of 5 bubbles
Review of Hilton Garden Inn Indianapolis Airport

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Hilton Garden Inn Indianapolis Airport
Ranked #9 of 178 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Columbia City, IN
Level Contributor
151 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Good choice for park & fly.”
4 of 5 bubbles Reviewed 23 April 2014

We stayed at this hotel the night before we flew out of Indianapolis on vacation for the park & fly. The extra charge was $30 and the hotel shuttle took you to and from the airport. The shuttle driver the morning of April 12 was very personable and really hustled to load and unload the baggage. The hotel has a nice restaurant area and bar for food and/or drinks. However, breakfast does not begin until 6:30 a.m. and we had to leave for the airport at 6:00. (I know the Fairfield Inn on Southern Avenue starts serving their breakfast at 5:00 a.m.) The rooms were very nice and clean. The rooms also had a small refrigerator and microwave in addition to Kerig coffee makers. That was a nice treat!

Room Tip: If you have a lot of luggage, ask for a room nearer the elevator (since the hallways are very long).
See more room tips
Green Features: We were very pleased that the hotel was non-smoking.
  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JackieNChuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, 24 April 2014
Dear JackieNChuck:

Thank you so much for the detailed review of our Hotel. I am sorry the restaurant was not open early enough for your departure, however we do put out coffee, Tea, Hot chocolate and our pantry has grab and go breakfast items available 24/7. We thank you for your business and look forward to the opportunity to serve you again. You can count on us.
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719 reviews from our community

Traveller rating
    466
    176
    48
    21
    8
See reviews for
117
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384
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rome, United States
1 review
4 of 5 bubbles Reviewed 21 April 2014

Mattresses are too firm. Room mini-fridge was really loud, kept me up at night. Good hot breakfast, but it costs money. Pool is a little small, but that and the hot tub are really nice. I can't say i'd recommend it, but it is a nice hotel.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Andrew L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, 22 April 2014
Dear Andrew LS:

Thank you for the review of our Hotel and I apologize that you did not find the accomodations to your liking. The Garden Sleep System beds adjustments are subtle and take several minutes to adjust to the settings. We are disappointed that you were unable to find a suitable setting. At Hilton Garden Inn we do not provide complimentary breakfast, however for one great low price, you get all you can eat freshly cooked items such as Omeletes, Garden Waffles, Fresh cut fruit, fresh danish as well as Daily specials. I am sorry you feel you cannot reccomend us and hope you will allow us another opportunity to change your mind.
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Philadelphia, Pennsylvania
Level Contributor
282 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

This is an excellent airport hotel and reasonably priced (I paid a conference rate of $124/night), but if you want to go anywhere downtown or go out to a restaurant, you need a car or taxi. There is nothing else nearby. The restaurant is good, and the service was excellent. The bar has a good beer selection; I had a Long Hammer IPA which was very enjoyable. The dinner menu selection is limited, but what they have is very good. My room was clean, spacious, and comfortable. Being an airport hotel, you might hear airplane noise, but the hotel very helpfully provides ear plugs on request--a very nice touch and one not usually found. Recommended!

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, 22 April 2014
Dear DonH:

Thank you so much for the detailed review of our Hotel and restaurant. We are pleased you enjoyed your stay and service. I want to inform you that we will launch a new menu starting May 1st, that has a larger selection of items to chose from to please most every palate. We sincerely thank you for your business and look forward to serving you again in the future.
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Ottawa, United States
1 review
5 of 5 bubbles Reviewed 15 April 2014

Super clean, convenient to airport, lovely rooms, hot tub really big and nice. Adjustable memory foam beds really comfy. Keurigs in room which is a nice touch. No nearby restaurants other than the one in the motel.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, 22 April 2014
Dear Brian A:

Thank you so much for the review and we are pleased you enjoyed the stay and facilities offered. We realize you have a choice and thank you for choosing us. We hope we will be your first choice each time you are in need of an overnight stay. You can count on us!
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Thousand Oaks, California, United States
2 reviews
4 of 5 bubbles Reviewed 12 April 2014

Stayed here for a layover. Teresa (our waitress) and the staff were great hosts. It's a hotel in the middle of no where, but was a great one night stay. Traveling with my 4 year old as well, it was super family friendly!

Thanks!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eric J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, 14 April 2014
Dear Eric J:

Thank you for the review of our Hotel and we are pleased you enjoyed your stay and the service provided. I will share your comments with the staff and a big thnk you to Teresa for a job well done. We appreciate your business and look forward to the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
1 review
4 of 5 bubbles Reviewed 9 April 2014

Very good location for business traveler. Priced right! Convenient to Airport, suburbs and about 15-20 min from downtown Indy. Rooms are new, clean and inviting. The member are helpful and I can mention names (: Amy Seles manager and from the dining lobby I can tell there is Roxy and Jeanie they are just lovely.

Room Tip: Rooms on the west just to say sun down.
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Khtani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, 10 April 2014
Dear Khtani:

Thank you for the review of our Hotel and we are pleased you enjoyed your stay and services provided. I will share your comments with the staff and a special High five to Amy, Roxy and Jeanie for a job well done. We appreciate your business and look forward to serving you again.
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Jasper, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 8 April 2014

I signed up for shuttle service and paid the $30 to leave my car at this hotel while I went out of town for work. Not only did the shuttle leave me at the airport, but they refused to come back for me until 30 minutes later. The excuse I got was that the shuttle was at capacity...which I assumed that when I reserved a spot during booking on the shuttle and confirming said spot assured me a seat at the 5:15 time I requested? Not only that but the hotel had my cell phone number and they didn't bother calling me to inform me I would be stuck standing around for 30 minutes in the cold weather waiting for them to come back around. Don't waste your time as the hotel parking and shuttle is more trouble than a help. Park at the airport.

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, 11 April 2014
Dear Jennifer L:

I am very sorry to hear of the shuttle delay in picking you up from the airport. This is not typical of the usual outstanding service provided by our Hotel and staff. I will fully investigate the probelm and implement corrective measures to prevent any reccurences in the future.Again, my sincere apologies. We appreciate your business and hope you will allow us to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Indianapolis Airport

Property: Hilton Garden Inn Indianapolis Airport
Address: 8910 Hatfield Dr, Indianapolis, IN 46241-9300
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Indianapolis
#6 Green Hotel in Indianapolis
#9 Business Hotel in Indianapolis
#19 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Indianapolis Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis Airport hotel is the perfect location for leisure or business. As the closest hotel to the new Indianapolis International Airport, the Hilton Garden Inn provides all the essential amenities for any long or short term stay. Beyond relative location to the Indianapolis Airport, this Indianapolis hotel is conveniently located in the Ameriplex Business Park and minutes from I-465. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Indianapolis Airport Hotel Indianapolis

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