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Hilton Garden Inn Indianapolis South/Greenwood
Ranked #13 of 186 Hotels in Indianapolis
Certificate of Excellence
Reviewed 11 June 2014

I stayed at the Hilton Garden Inn for a week on business in June. The hotel is very new and still going through some minor construction. This did not cause any interference with my stay. The hotel is very clean and the staff is top notch. The only complaint was the AC unit in my room was very loud and didnt seem to keep the room cool all night. I had to constantly turn up and down the volume on the TV so that I could hear over the unit. The In Dining food was great, I ordered on 2 occassions and both time they were prompt and the food was great. I would recommend this hotel to anyone traveling to the Indianapolis area.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this reviewResponded 23 June 2014

I would like to thank you for staying at the Hilton Garden Inn Indianapolis South and taking the time to express your exprince . Your feedback and comments help us to continue to improve and create an environment that makes every guest experience a perfect 10.

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461 - 467 of 625 reviews

Reviewed 31 May 2014

This is your standard HGI structurally, with a small convention center. The facility looks new within the last 3 to 5 years, maybe. In excellent condition, although they were doing some minor exterior work on my visit. The property is located with easy access to the Interstate, but far enough away that it is quiet in the rooms, and you can enjoy sitting outside sipping a coffee. Rooms are in excellent shape, and typical for the brand.

Staff, well it is a mixed bag. Check in and evening staff were very friendly on my visit. Morning staff at front desk were not warm and welcoming. American Grill staff could use a little customer service training and scripting, and the line chef needs to learn appropriate behavior (inappropriate things said to a server). Food was again typical and plentiful, consistent with the brand.

  • Stayed: May 2014, travelled on business
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1  Thank jra3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this reviewResponded 1 June 2014

Thank you for staying at the Hilton Garden Inn of Greenwood, IN. It was a great pleasure having you as our guest. I also would like to thank you for taking the time to express your comments letting us know about your experience at our Hilton Garden Inn. Your feedback is very important to the improvement and continuation of the product and service that we have to offer.You can count on us .

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Reviewed 30 May 2014

Manager is rude and pretentious. Desk staff is inattentive. They really make you feel like they are doing you a favor. There is a Hampton Inn one exit north that is far superior to this hotel and is typically much cheaper.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Jeffrey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this reviewResponded 31 May 2014

Please accept our sincere apologies for your experience. I can assure you this kind of behavior is not common or acceptable in our hotel .We will look into this issue

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Reviewed 26 May 2014 via mobile

Stayed here Indy 500 weekend. Lobby was lovely, front desk staff was very nice and accommodating. Room was clean, although it smelled a little musty for some reason. King sized bed was very comfy. I love hotels that launder all bedding between guests. The room was quiet all night too. Would definitely stay there again. :-)

Stayed: May 2014, travelled with family
Thank shanasbananas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this reviewResponded 1 June 2014

Thank you . We would love to be your hotel of choice for any future travels to Indianapolis

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Reviewed 16 May 2014

I stay in hotels over 50 nights per year and this was one of the best experiences I have had. It was as close to perfect as you can get. The only downfall is that it is a little far from the Inianapolis downtown area, and there are not many things to do nearby.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Douglas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this reviewResponded 5 June 2014

We always appreciate hearing from our guests - including when comments help identify ways we can improve.We always aim to ensure every guest feels cared for, valued and respected and I can assure you that your feedback will help us deliver this brand promise.

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Reviewed 13 May 2014

We stay here frequently when visiting family. We needed a last minute stay during NCAA BB tournaments in Indy. They were booked, but we were luckily able to get a reservation due to a cancellation. High volume traffic does not stop this hotel from providing excellent service. Everything was impeccable from the room to the restaurant. Great Hotel.

  • Stayed: April 2014, travelled with family
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Thank PattyFortWayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this reviewResponded 1 June 2014

Thank you for taking a moment to share your experience. I am happy to hear you found the our service to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

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Reviewed 9 May 2014

This location recycles old room bills in the restaurant so that if someone looks at the back side of the daily special sheet they can see all of the personal information. The hotel manager, when asked about this practice said he is very proud that he and his employees minimize paper usage no matter how and indicated he saw nothing wrong with sharing peoples information publicly.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
4  Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this reviewResponded 13 May 2014

We sincerely appreciate your feedback of your recent experience with us. The safety of our guests and their personal information is a top priority and we appreciate you bringing this issue to our attention in order for us to review it. Thank you again.

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Additional Information about Hilton Garden Inn Indianapolis South/Greenwood

Address: 5255 Noggle Way, Indianapolis, IN 46237-8583
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Indianapolis
#15 Family Hotel in Indianapolis
#35 Business Hotel in Indianapolis
Price Range: £92 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Indianapolis South/Greenwood 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis South/Greenwood is located at I-65 exit 101, 10 minutes from downtown Indianapolis, 5 minutes from the Greenwood Park Mall and 15 minutes from the airport.Rooms feature a spacious work desk, a microwave, refrigerator, and 32 inch flat-screen TVs. Whirlpool suites, an indoor pool and hot tub are also available. The hotel offers a business center, free wireless internet, and the Garden Grille serving breakfast, dinner, and room service. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis South/Greenwood Hotel Indianapolis

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