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“Great location”

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SpringHill Suites Indianapolis Downtown
Ranked #34 of 182 Hotels in Indianapolis
Certificate of Excellence
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location”
Reviewed 6 January 2014 via mobile

We stayed here for our kids' athletic event - booked through a third party site. There was some sort of mix-up in the hand off from them to the hotel - I never received the full story nor any help from the hotel (was disappointing - as another team member in a similar situation received better service from the hotel). It was eventually resolved and the stay was fine, although shortened by weather. The rooms are nice but the one thing I wish was different was that there was some type of fan in the bathroom. There's no privacy when you are using the toilet - a thin door where everyone can hear what you are doing. The location is great - we essentially stayed inside to walk to the mall to get to our dinner destination. Overall - it was a great price for the location and amenities.

Stayed January 2014
Helpful?
Thank Swimmiemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, 8 January 2014
I am sorry to hear there were some issues with the handover of your reservation with the third party vendor and the hotel. I am happy to hear you enjoyed your stay and the use of the skywalk to enjoy the downtown Indianapolis area. We hope to see you for the next swim meet and hope the weather will be better for your visit. Thank you for your feedback.
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413 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
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English first
Clearwater, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 January 2014

Very good value ...The staff were very friendly....the place was clean and the room was extra nice. One very special surprise was paper plates/utensils in the microwave.....which allowed us to eat our leftover meals.
Location was terrific, able to get anyway downtown inside the tubes.
Perfect trip.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JANIEW868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYSHSIndy, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, 8 January 2014
Thank you for your review. We are so happy you enjoyed your stay. We hope to see you again soon.
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Lafayette, Indiana
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 December 2013 via mobile

Everything was great on Day 1. On Day 2, a family was placed in the next room and there are 20 cars in the Springhill portion of the garage (Christmas). We've been listening to the one girl vomiting for at least two hours while the younger one has cried and screamed for most of the evening. Also, there was no room service either day but the JW Marriott had open restaurants. So, we were able to get dinner.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, 30 December 2013
I am sorry to hear that the room next to yours disrupted your stay and that the adjoining restaurant for room service was closed. Traveling during the holiday can be stressful. We apologize that your stay was disrupted and not all the amenities on the Marriott complex were available for you to enjoy.
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Urbana, IL
Level 5 Contributor
74 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 December 2013 via mobile

This is a very beautiful hotel with a TGI Friday next door. The staff was very helpful. Our room was very clean. They also have a free breakfast that was better than a lot of other hotels. They have a pool, exercise room, a small place where they have two computer for guest. If you are visiting the Indianapolis, Indiana area I would recommend this hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Del O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, 22 December 2013
Thank you for your review. We are glad you enjoyed the friendly staff and complimentary breakfast. We hope to see you on your next visit to Indy.
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Columbus, Ohio
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 December 2013

I added a room to our group (four rooms) with the clerk at the Springhill Suites Downtown Indy. When my BOSS arrived at the property at midnight the next night he was told that the hotel was oversold and he would have to go back to the airport (30 minutes) for a room. The hotel refused to make this right. Thanks for almost costing me my job.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jason d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, 19 December 2013
All White Lodging-managed properties strive to make our guests’ stays comfortable and enjoyable, and I apologize that you left feeling frustrated. We are sorry we could not accommodate an additional reservation on the dates you were looking for. We can understand your frustration when looking for a hotel rooms when the entire city is sold out. We always recommend our guest review the e-mail confirmation they receive after making the reservation to ensure the stay information is correct. We’ve spoken with our front desk associates and reminded them the importance of giving guests a confirmation number to confirm their stay.
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Columbus, Ohio
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 December 2013 via mobile

All suites hotel recently updated a few years ago. Room was very clean, very plain other than a few bright colors. Bathroom and shower separate, only sliding doors, no fan. Beds not very comfortable. Cannot see tv from both beds. Should have put tv in open space in between bathroom and toilet. Fridge that was there was clean. Small workspace by pull out coach was adequate. I overpaid during special event weekend, $275/night. Worth $100-$150. Free b-fast very basic. Only out until 10am. Everything is connected via hallways. Spent most of my time visiting JW bar which was great. Vallet was nice. Front desk was helpful. Would stay if had a group for event like we did. Fit 4 people comfortably. If u want something nice or for business, stay elsewhere.

Stayed December 2013, travelled with friends
Helpful?
Thank buckijz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, 12 December 2013
Thank you for the review. I am glad you felt the room was clean and safe staying in the hotel. I am sorry that you did not enjoy the layout of the room. It sounds like you enjoyed the location of the hotel and the easy access to enjoy area around us. We hope to see you on your next visit to Indy.
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Odon, Indiana
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 November 2013

Wife and I were in the city for the Pink concert. Staff was courteous and friendly and check in was a breeze. They put us on top floor so we didn't have as many young people or otherwise stopping on the floor. There was some sort of confrence in town and Downtown was crawling with high school kids, so that was good. Room was spotless, and we both slept great on the comfy bed. I have read some of the reviews disliking the split bathroom setup in the suites, but we liked having the toilet in a seperate half bathroom. Only suggestion would be to add some exhaust fans in both rooms for obvious reasons.

Only other compliaint would be the marginally high parking fee (23$ for self park).
Can't say anything about the breakfast because we slept in late and figured it would be to busy anyway.

Overall, a good visit and would stay here again, no problem!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tstuckey06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marr601, Manager at SpringHill Suites Indianapolis Downtown, responded to this review, 26 November 2013
We are glad the friend staff and location made your stay with us enjoyable. I hope you enjoyed the Pink concert as well. Thank you for taking the time to review our hotel.
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Additional Information about SpringHill Suites Indianapolis Downtown

Property: SpringHill Suites Indianapolis Downtown
Address: 601 W Washington St, Indianapolis, IN 46204-2712
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#23 Family Hotel in Indianapolis
#26 Romantic Hotel in Indianapolis
#47 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Indianapolis Downtown 3*
Number of rooms: 156
Official Description (provided by the hotel):
The SpringHill Suites Indianapolis Downtown is adjacent to the Convention Center. Located on a beautiful seven-acre site overlooking White River State Park, guests are steps away from Circle Center Mall, the State Capitol, Indianapolis Zoo, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. Guest rooms offer a small refrigerator, microwave, complimentary high-speed Internet Access, and cable TV. The property also features a complimentary new breakfast buffet and fitness room. ... more   less 
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Also Known As:
Springhill Suites Indianapolis Downtown Hotel Indianapolis

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