We stayed at the Comfort Suites Indianapolis Airport on 3/4/13 overnight. My family was flying out the next morning for Arizona. I booked our reservation online and chose the Park and Fly option. When we arrived at the hotel the desk clerk (Josh perhaps?) inquired if we would need to use the shuttle. We told him yes and he informed us that the shuttle was fully booked. He indicated that we should have called. So what good is the convenience of booking online?? But he did say he would try to get us arrangements and gave us the information for a taxi company. Later in the evening, he called our room and said he had convinced the shuttle driver to come in early and that we could use the shuttle to be taken over to the airport at 4:30 am. That would have been fine except that we had already called and made arrangements for a taxi and we needed to be there earlier than 4:30. But kudos to him for trying to help us out.
The room was clean and the beds were nice. We requested the grab and go breakfasts, 3 of them. The desk clerk told us we just needed to pick them up. When we got ready to leave, I went to pick up the grab and go's and there were only 2. One of the bags had been opened and someone had taken an item out of the bag. Ok, not that big of a deal, we shuffled the contents between the three of us.
We got to the airport by taxi and took our trip.
We returned on 3/12/13. Our flight was do in at 11:50. We were given instructions to call when we landed to have the shuttle come pick us up. Our plane landed late, so I called the hotel around 12:10. A female answered the phone. I requested the shuttle to pick us up. The female desk clerk informed me that the shuttle quits running at midnight. So then I asked her what I was supposed to do about this. She said she didn't know. She never said I can give you the phone number for a taxi company or anything. I had to ask! By this time I am tired, my flight was late coming in and I am not too happy that no one told me the shuttle quit running at midnight. So I asked her for a phone number for a taxi company and she proceeds to ask me - Well do you have a phone??? Ok, I am tired, grumpy about the shuttle, and she is talking to me at the same time. So I said - well I am talking to you aren't I?! She proceeded to tell me not to get smart with her. So I hung up on her!
Not the brightest bulb in the package! Comfort Suites you really need to get another shuttle and expand your hours. I am sure I am not the only customer who has had this problem.
And just to let you know, the next time I fly out of Indianapolis, I will not be staying with you!!!
- Official Description (provided by the hotel):
- An Indianapolis IN hotel, Comfort Suites hotel near Indianapolis International Airport. Whether you are traveling for business, taking a family vacation or exploring all the great attractions Indiana offers, the Comfort Suites® hotel is a perfect selection for your accommodation needs. This Indianapolis, IN hotel is five miles from Indianapolis International Airport and provides its guests with free airport transportation. Additional points of interest close to this Indiana hotel include: •Lucas Oil Stadium •Bankers Life Fieldhouse arena •Indiana Convention Center •Indianapolis Motor Speedway •Indianapolis Zoo. The surrounding area provides a variety of activities. From golf courses, parks and outdoor recreation areas, to movie theaters, entertainment venues and shopping centers, Indianapolis has something for everyone. A number of restaurants can be found close to the hotel. Hotel features include: •Free weekday newspaper •Free wireless high-speed Internet access •Free local calls Your Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Guests of this Indianapolis, IN hotel can enjoy additional amenities like the indoor heated pool, sauna, exercise room, banquet and meeting room, and the business center that provides conveniences like access to copy and fax service. All spacious guest suites have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, flat-screen televisions, desks, pillow-top mattresses, down pillows, irons, ironing boards and cable television. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Ask about our rooms that have whirlpool bathtubs. Connecting rooms can be requested. Coin-operated laundry facilities are located on the premises and valet cleaning service is offered. Parking is provided. The Comfort Suites hotel offers countless features, a great location and an outstanding staff. Make a reservation with us today and let us exceed your expectations. ... more less
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- Also Known As:
- Comfort Suites Indianapolis Airport Hotel Indianapolis