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“Enjoyable stay”

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Comfort Suites Indianapolis Airport
Ranked #43 of 182 Hotels in Indianapolis
Certificate of Excellence
Indianapolis
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Enjoyable stay”
Reviewed 1 May 2013

Spent 3 days here.
Fast check in (I had a reservation)
Friendly staff
Clean room, nice amenities
Unless you have a vehicle you have nothing within walking distance.
I would stay here again if I needed to.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johnny1z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, 7 May 2013
Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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300 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Marion, Illinois
Level 6 Contributor
184 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 April 2013

I can say much about this Comfort Suites. It was very nice, clean and comfortable. Nicer than most other Comfort Suites I have stayed in. The price is very reasonable and is a great value compared to the other properties in the same area. There are many places to stay in this area and it is strange that there are no restaurants close by. I had a great stay but something happened that makes this one of my all time favorites. I had checked out and was in the parking lot about ready to get in my car and leave. When I was just getting in my car, a lady came rushing out of the hotel towards me. She was one of the housekeepers and was bringing my wedding ring which had slipped off of my finger in my room. I was overwhelmed. I can say that because of the kindness and honesty of this nice lady I will go out of my way to stay in this property in the future.

Stayed April 2013, travelled on business
Helpful?
1 Thank DAA67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, 18 April 2013
Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mayslick, Kentucky
Level 1 Contributor
4 reviews
Reviewed 10 April 2013

During checkin there were problems with our reservations. After almost 40 minutes they were able to check us in but not in the requested room. The room they provided was a suite with a jacuzzi tub. Very nice rooms, clean, and spacious. The breakfast isn't that great, typical waffle maker and sausage, egg combo. Pool is small, no hot tub. This location is approx. 20 minutes from downtown and approx 15 minutes from the zoo. We would stay here again.

Room Tip: 103 was a great room. Close to the doors on the end of the hall.
See more room tips
  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BE259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, 15 April 2013
Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 March 2013

Excellent value, very clean. We had read reviews about the freeway noise. While we could hear the freeway nearby, it didn't keep us from sleeping and wasn't particularly noticeable. Loved the bed. Tile bathroom was immaculate. The hotel was a little tricky to find, because signage wasn't so good. Not much to eat nearby, so eat before you arrive. We enjoyed the breakfast.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mr_E57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, 3 April 2013
Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ivesdale, Illinois, United States
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2013

We stayed at the Comfort Suites Indianapolis Airport on 3/4/13 overnight. My family was flying out the next morning for Arizona. I booked our reservation online and chose the Park and Fly option. When we arrived at the hotel the desk clerk (Josh perhaps?) inquired if we would need to use the shuttle. We told him yes and he informed us that the shuttle was fully booked. He indicated that we should have called. So what good is the convenience of booking online?? But he did say he would try to get us arrangements and gave us the information for a taxi company. Later in the evening, he called our room and said he had convinced the shuttle driver to come in early and that we could use the shuttle to be taken over to the airport at 4:30 am. That would have been fine except that we had already called and made arrangements for a taxi and we needed to be there earlier than 4:30. But kudos to him for trying to help us out.

The room was clean and the beds were nice. We requested the grab and go breakfasts, 3 of them. The desk clerk told us we just needed to pick them up. When we got ready to leave, I went to pick up the grab and go's and there were only 2. One of the bags had been opened and someone had taken an item out of the bag. Ok, not that big of a deal, we shuffled the contents between the three of us.

We got to the airport by taxi and took our trip.

We returned on 3/12/13. Our flight was do in at 11:50. We were given instructions to call when we landed to have the shuttle come pick us up. Our plane landed late, so I called the hotel around 12:10. A female answered the phone. I requested the shuttle to pick us up. The female desk clerk informed me that the shuttle quits running at midnight. So then I asked her what I was supposed to do about this. She said she didn't know. She never said I can give you the phone number for a taxi company or anything. I had to ask! By this time I am tired, my flight was late coming in and I am not too happy that no one told me the shuttle quit running at midnight. So I asked her for a phone number for a taxi company and she proceeds to ask me - Well do you have a phone??? Ok, I am tired, grumpy about the shuttle, and she is talking to me at the same time. So I said - well I am talking to you aren't I?! She proceeded to tell me not to get smart with her. So I hung up on her!

Not the brightest bulb in the package! Comfort Suites you really need to get another shuttle and expand your hours. I am sure I am not the only customer who has had this problem.

And just to let you know, the next time I fly out of Indianapolis, I will not be staying with you!!!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jadhumes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, 23 March 2013
Thank you for taking the time to write reviews regarding your recent stay at Comfort Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding shuttle service on your recent visit. I have shared your feedback with my front desk staff to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Indianapolis. Please feel free to contact me directly at: gmcomfortsuites@yahoo.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida, USA
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 March 2013

I stayed here with my family when we were in town for a medical appointment. The location is close to the airport and outside the city in an area populated by a bunch of hotels. The hotel was clean and the room was nice. The staff was friendly from the front desk to the cleaners. We used the indoor pool one night but didn't test out the fitness center. Breakfast was pretty good - standard. All the typical coffee, juice, pastries, bagels, and ceral. Also had a waffle maker and two cover hot plates that usually contained an egg patty and sausage patty so you could make a breakfast sandwich on a bagel or english muffin. We had no issues at all while we were there. Not alot of dining out options in the immediate area, so you have to drive about 15-20 min, but then there is a good amount of options. I would stay here again if I needed to come to Indy and wanted to stay close to the airport.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rftummi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, 21 March 2013
Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Champaign-Urbana, Illinois
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 March 2013

We stayed here the night before we had to fly out and head to Florida! We chose this hotel because of the park, stay, and fly. There shuttle was wonderful. The staff was so very friendly and very helpful! It was in the middle of an ice storm when we were there so we ordered in for delivery from the pizza place. It was like no other pizza that I have ever had:) it was sooooo GOOD and not and at bad cost either! There pool and sauna was very nice too! The had a wonderful hot breakfast in the morning as well! Once we were ready to leave for the airport the shuttle was their and waiting for us. I would defiantly recommend this hotel to any one! I will return back to this hotel for future stays!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortIndianapolis, Manager at Comfort Suites Indianapolis Airport, responded to this review, 17 March 2013
Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 317-481-0700.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Indianapolis Airport

Property: Comfort Suites Indianapolis Airport
Address: 2750 Fortune Circle West, Indianapolis, IN 46241
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Indianapolis
#16 Best Value Hotel in Indianapolis
#38 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Indianapolis Airport 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
An Indianapolis IN hotel, Comfort Suites hotel near Indianapolis International Airport. Whether you are traveling for business, taking a family vacation or exploring all the great attractions Indiana offers, the Comfort Suites® hotel is a perfect selection for your accommodation needs. This Indianapolis, IN hotel is five miles from Indianapolis International Airport and provides its guests with free airport transportation. Additional points of interest close to this Indiana hotel include: •Lucas Oil Stadium •Bankers Life Fieldhouse arena •Indiana Convention Center •Indianapolis Motor Speedway •Indianapolis Zoo. The surrounding area provides a variety of activities. From golf courses, parks and outdoor recreation areas, to movie theaters, entertainment venues and shopping centers, Indianapolis has something for everyone. A number of restaurants can be found close to the hotel. Hotel features include: •Free weekday newspaper •Free wireless high-speed Internet access •Free local calls Your Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Guests of this Indianapolis, IN hotel can enjoy additional amenities like the indoor heated pool, sauna, exercise room, banquet and meeting room, and the business center that provides conveniences like access to copy and fax service. All spacious guest suites have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, flat-screen televisions, desks, pillow-top mattresses, down pillows, irons, ironing boards and cable television. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Ask about our rooms that have whirlpool bathtubs. Connecting rooms can be requested. Coin-operated laundry facilities are located on the premises and valet cleaning service is offered. Parking is provided. The Comfort Suites hotel offers countless features, a great location and an outstanding staff. Make a reservation with us today and let us exceed your expectations. ... more   less 
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Also Known As:
Comfort Suites Indianapolis Airport Hotel Indianapolis

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