For $80 a night (AAA rate), I don't expect complete perfection. And it wasn't perfect. When we arrived, our room hadn't been cleaned and wasn't ready. We went back to the front desk, and were in an identical room right away. No excuses, just apologies, and a quick resolution.
The hotel and room were very clean, a must regardless of the price. No hairs on sheets, towels, or in the bottom of the tub. Corners were dust-free. The pool looks like it will need an update in the not-too-distant future, but was very clean and in a well-lit room. My kids loved it.
Breakfast was nothing special...the typical hotel continental fare. But it was good, kept the kids happy, and got us to lunch with no problem.
What I was most surprised about, however, was the staff. They were professional, and extremely friendly. When we reported our unclean room to the person at the desk, she didn't try to justify it or explain it. She made a sincere apology and made it right. On our way up to our new room, a hotel employee named Sam held the elevator door open for us, even though we were still a long way down the hall, and his hands were full of a lot of heavy items. He smiled and even answered all of the questions coming from my chatterbox 4-year old. A third employee, who looked to be with maintenance, smiled and said hello whenever we walked by. But the kicker was the fact that the manager of the hotel (I assume...he had a suit on) was helping with breakfast (setting up additional tables and chairs, putting out food) during an especially busy breakfast rush. I don't think I've ever been at a hotel breakfast where they've put out extra tables.
It was extremely easy to get to, and within 20 minutes of everything we wanted to do.
We will definitely be back.
- Official Description (provided by the hotel):
- An Indianapolis IN hotel, Comfort Suites hotel near Indianapolis International Airport. Whether you are traveling for business, taking a family vacation or exploring all the great attractions Indiana offers, the Comfort Suites® hotel is a perfect selection for your accommodation needs. This Indianapolis, IN hotel is five miles from Indianapolis International Airport and provides its guests with free airport transportation. Additional points of interest close to this Indiana hotel include: •Lucas Oil Stadium •Bankers Life Fieldhouse arena •Indiana Convention Center •Indianapolis Motor Speedway •Indianapolis Zoo. The surrounding area provides a variety of activities. From golf courses, parks and outdoor recreation areas, to movie theaters, entertainment venues and shopping centers, Indianapolis has something for everyone. A number of restaurants can be found close to the hotel. Hotel features include: •Free weekday newspaper •Free wireless high-speed Internet access •Free local calls Your Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Guests of this Indianapolis, IN hotel can enjoy additional amenities like the indoor heated pool, sauna, exercise room, banquet and meeting room, and the business center that provides conveniences like access to copy and fax service. All spacious guest suites have microwaves, refrigerators, coffee makers with free coffee, curved shower rods, hair dryers, flat-screen televisions, desks, pillow-top mattresses, down pillows, irons, ironing boards and cable television. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Ask about our rooms that have whirlpool bathtubs. Connecting rooms can be requested. Coin-operated laundry facilities are located on the premises and valet cleaning service is offered. Parking is provided. The Comfort Suites hotel offers countless features, a great location and an outstanding staff. Make a reservation with us today and let us exceed your expectations. ... more less
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- Also Known As:
- Comfort Suites Indianapolis Airport Hotel Indianapolis