The hotel itself was average, though they are going through a renovation. But some of the staff members are definitely above average. The coffee shop was nice since it was open all the time and the barista staff were very friendly. Also, when we checked in we noticed immediately that our sink didn't drain and we let them know at the front desk. The maintenance man, Scott, was taking care of it when we came back from dinner. He told us it would take a while to fix since he had to work on it and the sink in the next room that was connected. It was a mess (he had considerately draped a towel over it so we wouldn't have to see it) so he went to the front desk and got us keys for a new room and then came back and helped us move. Very polite, very efficient, very helpful. Scott knows customer service!
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- Also Known As:
- Wyndham Indianapolis West Hotel Indianapolis