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“Decent place, bad customer service” 3 of 5 bubbles
Review of Fort Harrison State Park Inn, Golf Resort & Conference Center

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Fort Harrison State Park Inn, Golf Resort & Conference Center
Ranked #57 of 178 Hotels in Indianapolis
Certificate of Excellence
Kansas City
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Decent place, bad customer service”
3 of 5 bubbles Reviewed 2 July 2013

The Good: Pretty location and building at Fort Harrison State Park. Big, clean, comfortable room. Nice gentleman at the front desk.

The Bad: When booking the room on the state park reservation site, I was told we could use both the online coupon and the military discount. However, once we arrived, we were told we could only use one (a decision of the manager, not the front desk worker). That is bad customer service since it greatly affected the price and would have influenced our decision to stay there. We could have stayed in a motel with more amenities (pool, breakfast) for much less, so I wouldn't say the value is very good, especially for families.

  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank CowardlyLion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny B, Front Office Manager at Fort Harrison State Park Inn, Golf Resort & Conference Center, responded to this review, 8 July 2013
Customer Service is our #1 priority. We do apologize for any misinformation given. The coupon clearly stated that it could not be combined with any other discount. We value your review and thank you for bringing this to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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85 reviews from our community

Traveller rating
    42
    31
    8
    0
    4
See reviews for
21
30
8
13
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 17 November 2012

We attended a wedding at the park recpetion center The "Garrison". It was very nice..and very beautiful at night.

The wait staff..not so nice. There is a older woman who waited on us who was downright mean. She freaked that we had kids at our table. She refused to bring out our food until we removed are children from the table afarid she would "Hurt" them. My daugther had her shoes off. Under the table. She kicked one of her shoes at me. And on top of that was very rude and far too old to be interacting with people--especially children.

Might want to call ahead to make sure Granny isn't working the day of your event if you have kids attending a wedding.

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Indymama80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny B, Front Office Manager at Fort Harrison State Park Inn, Golf Resort & Conference Center, responded to this review, 22 November 2012
Thank you so much for your review of our property. We take your concern seriously and our goal is to have 100% satisfaction from our guests. We pride ourselves in the safety of all of our guests and employees. You may email me directly: garrison@dnr.in.gov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
101 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 6 November 2012

We had a family birthday party at this property. The staff was great to work with from long distance. The food was good. The accommodations in the main inn were fancier than those at the Harrison House or the 3-Bedroom officer homes. Next time I would choose to house all of my guest in the main inn. This is a great place and the fall color in the park next door was fantastic.

  • Stayed October 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BagsRPacked16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Teresa, New Mexico
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 7 September 2012

Enjoyed my assignments to Fort Benjamin Harrison in the 1970's to attend various Army courses. Returned thirty-five years later to stay at the Harrison House (one of the five lodging facilities operated by the State at the old post), a renovated barracks originally built for nurses and very similar to one I lived in during the summer of 1977. Room was small, clean, comfortable, and quiet. The price was reasonable (I took advantage of a special rate), and the staff was exceptionally friendly and helpful.
Harrison House is located across the parking lot from the former Officers' Club--which now serves a public golf course--and on the edge of the Fort Harrison State Park with its hiking, biking, horse trail rides, fishing, and other outdoor activities. Although the lodging facilities are not positioned near the downtown area, the golf course and state park provide a terrific getaway opportunity for both individuals and families.
The Golf Course provides only lunch and dinner (I did not eat there). A variety of chain restaurants are, however, located nearby.

  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JohnO750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis
1 review
5 of 5 bubbles Reviewed 22 August 2012

My husband and I chose the Ft. Harrison State Park Historic Inn to have our sons rehearsal dinner. Wow, what a wonderful experience. From the first meeting with Kim, the event coordinator we felt at ease. As time drew closer we of course had many questions and she handled them with care. We had guest who had food allergies...not a problem. The chef made food especially for them. The day of the event we met with Dennis who was in charge of the event. I can't tell you in words how hard he worked to make sure that the event was everything that we wanted. Every detail was perfect! The room was beautiful. The food was not only good it was superb! Hot, fresh and delicious. We received many compliments from our 60+ guests but the real stars of the show are the Ft. Harrison Event Staff and Catering. Thank you again for making this once in a lifetime experience a special memory for our entire family.

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Toni K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Wayne, Indiana
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 19 August 2012

We were looking for a place to stay after a couple of days of visiting our adult kids and their families and all the bed and breakfasts or downtown hotels were booked due to a couple of conventions going on that weekend.

On a whim, I decided to see if this Inn had any rooms and found a King room for just under $100.

The pictures of the room on their website kept our expectations low, compared to what we discovered.

A Huge Bedroom, larger than my living room, a separate sun room that could be used as an extra bedroom if you have a young child and a huge bathroom that included a custom 4 nozzle shower!

Three floors with just 27 rooms mean lots of privacy in a wooded setting.

Only drawbacks was internet service was spotty, no frig or microwave except in lobby and no restaurant, but all were easily overlooked by all the pluses.

My wife was extremely impressed with the comfort of the bed and bedding too!

Room Tip: 332 was our room. Nice and quite. Great view of the woods.
See more room tips
  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 August 2012

This is a hidden gem. I almost don't want to tell you.
The whole property is on 1700 acres of the old Fort Benjamin Harrison. Named after our 23rd president.
If you like tall ceilings, separate airy sun rooms, large roomy bathrooms and classic furnishings, this place is for you. I stayed in one of the kings. It was very clean and well kept. The staff was wonderful, very helpful, and full of good advice.
We stayed at the Inn after a day of golf on their Pete Dye course. A top 10 Indiana public course. A real beauty. We played 27 on Sunday and the next day too!.
When I'm in the Indianapolis area again, I'll be playing golf here and staying at the Inn. I can't wait.

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IPLAYGOLF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fort Harrison State Park Inn, Golf Resort & Conference Center

Property: Fort Harrison State Park Inn, Golf Resort & Conference Center
Address: 5830 N. Post Road, Indianapolis, IN 46216 (Formerly Kendall Inn)
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #57 of 178 Hotels in Indianapolis
Price Range (Based on Average Rates): £
Number of rooms: 39
Official Description (provided by the hotel):
The ideal accommodation to experience the natural beauty and harmonious blend of landscape and history. This resort and lodging complex features the Garrison Conference Center, as well as the championship Fort Golf Course. Available lodging experiences include guest rooms and suites, and fully furnished former Officer's homes. Located within 20 minutes of downtown Indianapolis. ... more   less 
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Also Known As:
Fort Harrison State Park Inn, Golf Hotel Indianapolis
Fort Harrison State Park Inn, Golf Resort And Conference Center

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