In January we reserves a Club Level Guest Room, with a City View on the top floor. $455 after tax The room was booked on the jwindy.com website and claimed it had access to a Lounge where complimentary snacks, sodas, and breakfast could be found. I received a confirmation and have a copy on hand.
I received a reminder confirmation the day before my check in date. I did not review it, since I had before. The confirmation number is the same and so is the $455 price tag. However upon arrival to the JW Indy... I was told the best available was on the 29th floor with a "Park View" the view was not what we reserves, the room was not located where we had booked it to be, We did not receive access to any lounge and breakfeast was an additional $16 a person. Not to mention.... The price tag remained the same! I have yet to get an answer as to how. The staff was polite and friendly, but it was obvious that they hotel is new and so was the staff. I'm trying to get better contact informatio, but want folks to CHECK YOUR CONFIRMATION!
Don't get me wrong! THIS IS A GORGEOUS BRAND NEW HOTEL AND THE STAFF IS VERY FRIENDLY! THE LOCATION IS PERFECT AND THE BEDS COMFY. BUT SOME HOW MY CONFIRMATION WAS CHANGED WITH OUT MY DISCRETION AND I WAS STILL CHARGED THE SAME. PLEASE BE CAUTIOUS WITH YOUR OWN RESERVATION.\
OH AND WE WERE CHARGED FOR PARKING, WHEN WE HAD NO CAR.
- Official Description (provided by the hotel):
- Sophisticated design meets classic hospitality at what Condé Nast Readers voted as the Best Hotel in Indiana. Boasting 1,005 contemporary guest rooms and 105,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the Marriott IndyPlace hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center & Lucas Oil Stadium for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity and Osteria Pronto. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Banker's Life Fieldhouse. ... more less
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- Also Known As:
- Jw Marriott Indianapolis Hotel Indianapolis