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“just a standard hotel”

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JW Marriott Indianapolis
Ranked #5 of 186 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Reviewed 14 April 2014

I stayed here during a recent conference and had high hopes given that this is Marriott's luxury brand. However, this was just a standard, but very expensive, hotel. The conference facilities are very nice, but the room was no better than Marriott's less expensive brands. In fact, we had a view of a wall, and nothing about the space was really special. I'm not sure why this is considered a luxury brand except for the cost, and everything from parking to internet access cost extra. I've stayed at many different hotels around the world (at different price points), and this stay was average.

The location was great and central to museums and restaurants. However, I don't know that I would stay here again or recommend it to anyone. There are other, preferable options in downtown Indy.

  • Stayed: March 2014, travelled on business
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1  Thank conalvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this reviewResponded 18 April 2014

Thank you for your feedback, and I'm sorry we did not meet your expectations. We were built as a convention hotel with the JW standards, but not a resort style property.
With regards to the Internet, I understand your comments and wanted you to know that we are required by Marriott to follow their standards so there is consistency within the brand. Currently they do have a fee at their full-service properties. To give our guests an option, we offer complimentary wireless in the lobby and and restaurants.
Again, I appreciate your feedback and hopefully one day you will give us a chance to regain your confidence in our service. Phil Ray, General Manager

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1,427 - 1,433 of 2,398 reviews

Reviewed 10 April 2014

I stayed here during a business trip this past March. The service was excellent, the rooms were lovely and the location to the convention center was very convenient. Would definitely recommend staying here again when traveling in Indianapolis. Also, the Italian restaurant was delicious with a great atmosphere.

  • Stayed: March 2014, travelled on business
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Thank Barbara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this reviewResponded 11 April 2014

We certainly appreciate your great feedback, and hope we have the opportunity to welcome you back soon. Phil Ray, General Manager

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Reviewed 9 April 2014

My husband and I stayed here for an anniversary weekend and had a great time! The hotel is just lovely and the view from our room on the 28th floor was beautiful. The workout room is very well equipped with equipment that has hardly been used! The pool and hot tub were nice although it was difficult to enjoy with screaming children also in the pool area... We loved being able to get all over the city using the skywalks conveniently located at the hotel. We will definitely visit the JW again!

Stayed: April 2014, travelled as a couple
Thank Betsy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this reviewResponded 10 April 2014

We are honored you would share your anniversary weekend with us, and thank you for your post. It was great having you with us, and we hope to welcome you back soon. Phil Ray, General Manager

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Reviewed 9 April 2014

Stayed here for husband's company reward ceremony. Great service, fast and friendly. Rooms are large, we had a king bed, well appointed with a fresh modern appeal.Nice view of the city at night. The hotel had several large groups staying and events, but rooms are well insulated as we never heard another guest. Nice large clean bathroom too. All in all for a free stay, great location, clean and friendly.

Room Tip: Higher the room the better the views.
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  • Stayed: November 2013, travelled on business
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Thank Gkhayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this reviewResponded 10 April 2014

I wanted to thank you for your great feedback, and I'm glad you enjoyed your visit. We hope to welcome you back in the future. Phil Ray, General Manager

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Reviewed 9 April 2014

This is definitely a first class hotel - it is large, has great restaurants, and the staff is amazing.

About the staff; from available valet parking to walking in and having a staff member greet you and actually walk you to the Registration Desk - they are always around and very helpful.

Security is pretty tight, between staff at entrances to room cards that are needed to access any guest room floor on the elevators.

The location is within waking distance of museum, sports venues, and the convention center (connected via walkways)

The rooms are spacious and everything is clean. The beds felt extra firm and hard on my back, but some people may like that.

The only downside and this is not the hotels fault, it is just an Indianapolis problem: there are very few restaurants within waking distance, so your choices are very limited.

But probably the best hotel in Indianapolis.

  • Stayed: April 2014, travelled on business
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Thank CinciJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this reviewResponded 10 April 2014

Thank you for your post, and I appreciate your many kind comments. I was sorry to read that we did not meet your expectations with regards to the bed comfort.
Again, it was our pleasure to have you with us, and we hope you will continue to use our facility whenever you are in the area.

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Reviewed 5 April 2014

I have stayed at this Hotel several times on business. The staff, service, accommodations have consistently been excellent. The beds are comfortable. Room service has always been delivered promptly with courteous service. Comfortable lobby area with bar, fireplaces and lounge. Two restaurants and Italian and sports bar with great food. Starbuck on the 2nd floor is convenient. Very nice exercise area, small pool, hot tub are all nice facilities. The hotel is a few blocks from the downtown center. A short cab ride from Mass Ave. There are enclosed walkways connected to the hotel which leads to the convention center.

  • Stayed: December 2013, travelled on business
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1  Thank DobyCary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this reviewResponded 7 April 2014

I want to thank you for your continued business and for your post. We hope to welcome you back soon. Phil Ray, General Manager

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Reviewed 3 April 2014

The hotel is about 3 years old. The rooms are great, the executive lounge is spacious, has good food and the staff is super. The overall customer experience is great. There are two adjoining Marriott properties to help you add more attendees. Indy has tons of hotel space and there are probably 8 Marriott brand hotels in the area. The convention area is very nice with tons of space. The convention food is typically mediocre. The full Starbucks on level 2 is a lifesaver.
Centrally located in downtown and good access to the colleges, hospitals and museums. Highly recommend this.

Room Tip: The club floors are very nice.
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  • Stayed: April 2014, travelled on business
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Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this reviewResponded 4 April 2014

We certainly appreciate your positive comments. Indy is a great place to hold a meeting or convention, and we hope to welcome you back soon. Phil Ray, General Manager

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Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Indianapolis
#3 Family Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
Price Range: £127 - £323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Official Description (provided by the hotel):
Sophisticated design meets classic hospitality at what Condé Nast Readers voted as the Best Hotel in Indiana. Boasting 1,005 contemporary guest rooms and 105,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the Marriott IndyPlace hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center & Lucas Oil Stadium for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity and Osteria Pronto. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Banker's Life Fieldhouse. ... more   less 
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis

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