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“Very Nice But....”

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JW Marriott Indianapolis
Ranked #7 of 178 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Largo, FL
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Very Nice But....”
4 of 5 bubbles Reviewed 17 April 2014

Very nice room, good location downtown and great people. Fast check in, friendly concierge, good food and drink on site. Utilized the walkway to the convention center. Not much to complain about but $15 per day for internet access? Cmon, with a room rate of over $300 per night? Even the cheap hotels on the interstate have free internet.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LargoLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, 18 April 2014
Thank you for your feedback, and I'm glad that overall you enjoyed your visit to the JW Marriott.
I do understand your comments about the Internet fee and wanted you to know that we are required by Marriott to follow their standards so there is consistency within the brand. Currently they do have a fee at all their full-service properties. To give our guests an option, we offer complimentary wireless in the lobby and restaurants.
Thank you again for staying with us, and we hope to welcome you back in the future. Phil Ray, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,157 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Morehead, KY
Level Contributor
199 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 15 April 2014 via mobile

I'm usually a huge fan of the JW, but the room was not as clean as I would expect. The edges of the carpet had not been vacuumed and not had the upholstered armchair, which was too dusty to hang my tux pants on. The dust roiled from it when I hit it with my hand. I really expect more from Marriott. Everything else was the usual excellence.

Stayed April 2014
Helpful?
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, 18 April 2014
Thank you for your feedback, and please accept my apologies. This is not typical of our housekeeping team, and we will take steps to correct our mistakes. I do hope you will give us a chance to regain your confidence in our service. Phil Ray, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 15 April 2014

Overall not a bad location. Did not get out to enjoy the city, it rained the entire time. Driving out noticed a lot a restaurants and locations just a short walk. if you like baseball, nice field a cross the street, minor league i believe. Lucas Oil stadium short walking distance.

Service good and the restaurant selection decent and moderately priced

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, 16 April 2014
I appreciate your post. Hopefully you will return and be able to enjoy the museums, White River State Park, the restaurants etc. that Indy has to offer. Thank you again for your feedback, and we hope to welcome you back soon. Phil Ray, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monroe, Ohio
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

Stayed here for a company rewards function. Service was exceptional and the hotel is in the heart of everything. It was opening night for the Indianapolis Indians. You could watch the game from the end of the hallway. We did watch the fireworks there after the game. Rooms were beautiful and clean with an awesome shower! Indy is lovely and this is the place to stay if you are going there.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bweber8182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, 16 April 2014
Thank you for your post and I'm very happy to see you enjoyed your visit to the JW Marriott. We hope to welcome you back soon. Phil Ray, General Manager
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Auburn, Indiana
Level Contributor
490 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

I was here for a luncheon for the Lugar series. The dining hall was awesome. With 600 people in attendance we had plenty of room at each table. The chicken dinner was very tasty with more than enough to fill you up. The servers worked their rear ends off. This was my first visit to this hotel and it will not be my last. Great job to all of the JW staff members. You put on a great event.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sigs99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, 16 April 2014
I certainly appreciate your kind comments about the Lugar Series luncheon, and will share this information with my team. We will be looking forward to your next visit. Phil Ray, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 15 April 2014

I had a stay here over the past two nights, the service was great other than Saturday night there was a bachelorette party in the lobby lounge with several over served guests. One of them vomited all over the lobby floor. Not Marriotts fault unless they over serviced her.

My biggest complaint was the on and off cooling and heating system all night long. I tried to shut it off and could not, it comes on for 1 minute, then off, then on and off. I am all for green energy but not if it keeps me up all night with noise. I spoke to several others on my way out and they all had the same experience. Figure it out.... Too much money to lose sleep over a comfortable room!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Buffnbroncofan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, 18 April 2014
Thank you for your recent visit. I am sorry you experienced a problem with the heating and cooling unit. In the future, please let us know of the issue, and we'll have an engineer sent to your room to address the system problem. Again, we appreciate your feedback and hope you will give us a chance to regain your confidence. Phil Ray, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Lafayette, IN
Level Contributor
91 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 14 April 2014

I stayed here during a recent conference and had high hopes given that this is Marriott's luxury brand. However, this was just a standard, but very expensive, hotel. The conference facilities are very nice, but the room was no better than Marriott's less expensive brands. In fact, we had a view of a wall, and nothing about the space was really special. I'm not sure why this is considered a luxury brand except for the cost, and everything from parking to internet access cost extra. I've stayed at many different hotels around the world (at different price points), and this stay was average.

The location was great and central to museums and restaurants. However, I don't know that I would stay here again or recommend it to anyone. There are other, preferable options in downtown Indy.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank conalvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant2, General Manager at JW Marriott Indianapolis, responded to this review, 18 April 2014
Thank you for your feedback, and I'm sorry we did not meet your expectations. We were built as a convention hotel with the JW standards, but not a resort style property.
With regards to the Internet, I understand your comments and wanted you to know that we are required by Marriott to follow their standards so there is consistency within the brand. Currently they do have a fee at their full-service properties. To give our guests an option, we offer complimentary wireless in the lobby and and restaurants.
Again, I appreciate your feedback and hopefully one day you will give us a chance to regain your confidence in our service. Phil Ray, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Indianapolis

Property: JW Marriott Indianapolis
Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Official Description (provided by the hotel):
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 
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Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis

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