I wrote a review of this hotel some months back where I complained about everything - especially the room temperature control. The manager personally called me and also responded on Trip Advisor. He said that engineering would have happily come to my room to address the heating/cooling issues I had on my first stay. I ended up back at this hotel for another meeting in March and - guess what? I did call engineering and, sure enough, they did come and they helped me to regulate the temperature to my liking.
The property is absolutely beautiful - I said that in my first review, but I was so overwrought from the lack of sleep due to an oppressively hot room (my first stay). This time, with a nice sleep without heat killing me, I was able to enjoy the beautiful furnishings and this gorgeous property. Thanks to the general manager's persistence and the great customer service, they have won back my loyalty to the Marriott chain. It is a FABULOUS property.
- Official Description (provided by the hotel):
- Sophisticated design meets classic hospitality at what Condé Nast Readers voted as the Best Hotel in Indiana. Boasting 1,005 contemporary guest rooms and 105,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the Marriott IndyPlace hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center & Lucas Oil Stadium for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity and Osteria Pronto. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Banker's Life Fieldhouse. ... more less
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- Also Known As:
- Jw Marriott Indianapolis Hotel Indianapolis