We stayed here for six nights for sightseeing and GenCon. The thing that stood out most about this hotel was the customer service. Every staff member we came in contact with smiled and was friendly and respectful - clearly the management offers training and has high expectations of its staff - kudos. When we reported that our a/c wasn't cooling the room, it was fixed before we even finished breakfast.
The room furnishings are standard Marriott - generic but pleasant and in good repair. We found the beds to be comfortable. The absolute best part of the room was the fantastic view! We were upgraded to a 21st-floor corner room, so we had two walls of glass which overlooked the museums and White River Park. The hotel is well-situated near museums, landmarks, restaurants, baseball field, football stadium, and is attached to the convention center via an enclosed elevated walkway.
We ate in the High Velocity sports bar a couple of times - mainly out of convenience - they have good salads and sandwiches at reasonable prices ($10-13). We had breakfast in the Osteria Pronto - they have an extensive buffet breakfast for $19 which includes coffee/juice. The lobby bar is large and a fun place to hang out during GenCon.
Something that continues to irk me about hotels of this caliber are the WiFi fees and the lack of a mini fridge. (Seriously, skip the robes and fancy toiletries - which don't work for my hair type anyway - and give me WiFi.) That is why I typically stay in mid-range hotels where these things are available and included in the rate. Others have complained about the parking fees, but this is just something you have to anticipate and deal with when staying at a downtown location.
One comment I have for the Starbucks: when there is a major convention, you could significantly cut down on the morning wait time (and make more money because people wouldn't bail due to the long line) by simply putting up a separate coffee cart for people who just want regular coffee.
All in all, we will consider staying at this hotel again next time we are in Indy - due to the customer service and the view!
- Official Description (provided by the hotel):
- Sophisticated design meets classic hospitality at what Condé Nast Readers voted as the Best Hotel in Indiana. Boasting 1,005 contemporary guest rooms and 105,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the Marriott IndyPlace hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center & Lucas Oil Stadium for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity and Osteria Pronto. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Banker's Life Fieldhouse. ... more less
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- Also Known As:
- Jw Marriott Indianapolis Hotel Indianapolis