Stayed here during Christmas for a week long family visit. The entire staff is very friendly and helpful, and we were impressed with their genuine concern for us as guests. The room was spacious, the lighting was very good. I am normally not a good sleeper in hotels, but the bed and pillows were very comfortable, and it took me one night to get used to it. Breakfast was very good, with a very nice selection, including breakfast sandwiches. Plenty of shopping and restaurants along 86th Street. While not elegant, I would certainly recommend this hotel as an excellent value.