When traveling for business or pleasure, I usually book a hotel in the Marriott family. Springhill Suites are outstanding, I expect a certain quality when I book a room with Marriott...and was sorely disappointed with this property.
I understand well used rooms as long as they are clean and safe. This hotel is clean and security is visible.
It is the attitude of the staff that makes the difference and how they interact with the public. Perhaps it was a bad day.
Why in one facility internet is provided for elite members (regardless of the level) and not here? In this day and age, Internet is as important as running water. How can a hotel issue keys to rooms and not know the locks are broken and can not read the code? How can the wake up call system be broken...can it not be checked?
Maybe the Marriott chain needs to re-examine its policies, my loyality to the brand has just expired.
- Official Description (provided by the hotel):
- Boasting an ideal location, award-winning meeting venues and newly renovated accommodations, Indianapolis Marriott Downtown is the perfect retreating for your next business or leisure excursion. Equipped with expansive event venues to bring meetings and celebrations to life. For gatherings off site, our hotel is connected via skywalk to Indiana Convention Center. For guests looking to explore the city outside of work hours, Circle City Mall, White River State Park and Lucas Oil Stadium are also just walking distance from your room. ... more less
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- Also Known As:
- Marriott Indianapolis Downtown Hotel Indianapolis
- Indianapolis Marriott