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“Would stay here again without hesitation”

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TownePlace Suites Indianapolis Keystone
Ranked #58 of 182 Hotels in Indianapolis
Certificate of Excellence
Fort Wayne, IN
Level 6 Contributor
129 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Would stay here again without hesitation”
Reviewed 12 September 2011

Very clean and had great bed. Is starting to show some age around the edges but I would stay there again without hesitation. Is a great location right across from Fashion Mall.

Room Tip: 2 Bedroom Suite only had 1 bathroom
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank c0rgi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdsheets, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 8 March 2012
Thank you for your feedback! I am happy to hear that your accomodations were clean and that you like the Marriott bedding as well as our location in Keystone Crossing. In regards to our property showing age I would like to mention that our hotel will be undergoing a complete renovation starting in November of 2012 so we are excited to unveil our brand new beautiful hotel once it is completed! Thank you for staying with us!
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257 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Glen Ellyn, Illinois
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2011

My husband, our daughter, and I stayed at TownPlace Suites Indianapolis Keystone the evening before we were to move her into her dorm room at Butler University. The front desk staff were very helpful and accommodating; and inquired sympathetically about how the college move went. We were also very pleased with the Keystone area, and the many dining options, casual and upscale, nearby. We definitely plan to stay at this Marriott property again when we visit our daughter.

Room Tip: Although we were close to the swimming pool, our rooms were very quiet.
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdsheets, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 8 March 2012
Thank you for your feedback! I am very happy to hear that you experience was pleasant while staying with us and we look forward to seeing you again when you come to visit your daughter at Butler! I am sure she will miss you so come see us often!
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Grand Rapids, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2011

Based on all the nice reviews we saw. We just expected a better hotel than this. Our first/last try in a TownePlace Suites. We had a studio suite it is a pretty small room with a kitchen crammed into it. AC is very noisy and very close to the bed. There is basically no lobby. Exercise room has only a couple machines. Service was all quite good.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank h0nch0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdsheets, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 8 March 2012
Thank you for your feedback! I am sorry to hear that you were disappointed with your stay at our hotel. Our studio suites which you stayed in are our smallest suite option however they are larger in square footage than most typical hotel rooms. I am also sorry to hear that you air conditioner was noisy. We do have a preventitve maintenance schedule in which we maintain our A/C units to prevent issues like this however from time to time we do have some issues and we make sure they are corrected immediately. Our lobby and other public areas are smaller than many hotels and the reason for this is that our hotel was designed to cater primarily to extended stay guests and therefore they designed our facility to have a more homey and residential feel. Our exercise room is equipped with a treadmill, bike, and stairmaster and in addition we have a partnership with Lifetime Fitness, located nearby, in which all of our guests can enjoy complimentary access to their full range of facilities to give you more expanded fitness options. I am happy to hear that our staff service was good while you were here. Thank you for staying with us!
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Paxton, Illinois
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2011

y wife and I stayed at TownePlace suites and found the staff to be very helpfull and the facility very clean and tidy as well as bening secure. The location was good for our weekend in Indianapolis and it was easy to find as we are only occcasional visitors to town. The breakfast was very ample and the room was quiet and inviting.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Don1865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdsheets, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 6 March 2012
Thank you for your feedback! I am happy to hear you were able to find a quiet retreat at our hotel and that your accomodations were clean and comfortable. Thank you for staying with us and we hope to see you again soon!
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Nashville, Tennessee
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2011

It was such a treat to find this TownePlace Suites tucked into a great strip mall in Indy. We had been trying to book for our family of 4 in a 2 bedroom in a nearby Residence Inn for one night in transit south from Michigan. They did not have availability and the reservations person suggested this place. We liked it even more because of the location. It has the feel of a Residence Inn but more updated. We were able to do some back to school shopping at the Kohl's around the corner and there were many many choices for dinner. Breakfast was pretty minimal but enough to find at least something to eat and they have a well stocked snack area if you need it. We will stay here again.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jane37064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdsheets, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 6 March 2012
Thank you for your feedback! We are certainly a tucked away "hidden gem". We are so happy to hear you compare us to a Residence Inn as we do have many of the same amenities that a Residence Inn offers but usally at a lower price. We are happy to hear you were able to enjoy the Keystone Crossing shopping and dining attractions while you were here as well. Thank you for staying with us!
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Fort Wayne, Indiana
2 reviews
Reviewed 6 July 2011

The hotel was very clean. The check-in was very smooth. They had a nice convenient area if you happened to forget any toiletries. We would definitely stay there again!

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank r_saron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdsheets, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 6 March 2012
Thank you for your feedback! We are happy to hear you enjoyed your stay. We certainly do have many different amenities available complimentary to our guests should you forget something such as shaving cream, a toothbrush, or a razor. Just stop by the desk and we have got you covered! Thank you for staying with us!
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Detroit, Michigan
1 review
Reviewed 14 June 2011

I booked this hotel at the last second never staying at a TownePlace Suites so it was unknown what to expect. Upon arrival I was welcomed with smiles, check in only took a few seconds and I was invited down to the lobby for pizza later that evening. The room was very modern and spacious, and very clean. Overall great staff, wonderful well kept hotel. I would highly recommend this location to anyone.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maxbustraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cdsheets, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 6 March 2012
Thank you for your feedback! We are happy you got to see our smiling faces! Pizza on Wednesday nights is one of evening receptions that all of our guests are welcome to come down to enjoy from 5:30p - 7:30p! We appreciate you staying with us and hope to see you again!
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Additional Information about TownePlace Suites Indianapolis Keystone

Property: TownePlace Suites Indianapolis Keystone
Address: 8468 Union Chapel Rd, Indianapolis, IN 46240-4344
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Indianapolis
#21 Family Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
All-suite Marriott brand hotel at Keystone at the Crossing. TownePlace Suites by Marriott Indianapolis Keystone is located on the north side of Indianapolis in the city's most prestigious area, Keystone at the Crossing. Our all-suite hotel is within walking distance to a variety of restaurants and shopping and just a short drive to both downtown Indianapolis and the Indianapolis International Airport (IND). All of our residential-style studio, one, and two bedroom suites come equipped with full size kitchens, including stove top, oven, microwave, refrigerator, toaster and utensils. Guests also enjoy a separate in-room work space and comfortable living area to maintain their everyday routine while away from home. Convenient onsite "In A Pinch" market, laundry, and dry cleaning services are available to guests. Enjoy complimentary amenities such as daily continental breakfast, WiFi, self park, local calls, onsite fitness room, outdoor pool with BBQ station, as well as access to Lifetime Fitness club, including free fitness classes, spas, and indoor pool. ... more   less 
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis

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