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TownePlace Suites Indianapolis Keystone
Ranked #72 of 188 Hotels in Indianapolis
Certificate of Excellence
Reviewed 15 May 2014

Beautiful room, very clean, staff very nice. full kitchen set up. Only stayed one night as we were traveling home and I would stay again. Bathroom was nice size and very clean. King bed with pull out couch, full desk area and closet. Felt like I was in a small apartment not a hotel room. Can not stress enough has to how clean everything was.

  • Stayed: May 2014, travelled with friends
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1  Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded 22 May 2014

Thank you for your compliments of the hotel and the staff. We are glad to hear that you enjoyed your experience here. I wanted to clarify that all of our beds are queens not king size beds.

Thanks again for staying. Look forward to having you back the next time you are in town.

Raquel Garcia
General Manager

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137 - 143 of 269 reviews

Reviewed 6 May 2014

Donna Johns, Pete, Joe, Joseph and David are amazing! Some people are just natural hosts and this place hit the jackpot with five of them. I could not be more impressed by the professionalism, warmth and thoughtfulness of these five people. Every encounter begins with a smile, a kind word and a focus on providing a positive guest experience. They are genuinely interested in their guests without being obtrusive. The rooms are comfortable (and lovely, having been updated recently) and the hotel is conveniently located near shopping and dining, with easy access to major thoroughfares. The on site amenities are wonderful and the pet-friendly policy is beyond compare. An incredible value, great room, awesome service! You need to book here and meet Donna, Pete! Joe, Joseph and David - people who really get customer service! By the way, I stayed at this hotel in January, February, March, April and May 2014, and the experience was consistently excellent!

  • Stayed: May 2014, travelled solo
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Thank Annie0419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded 12 May 2014

Thank you so much for the compliments of our staff. We do have a great staff that will accomodate all of our guests needs.

Thank you so much for staying with us and choosing our TownePlace Suites as your home away from home.

Raquel Garcia
General Manager

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Reviewed 20 April 2014

Hotel is very close to the Fashion Mall and restaurants. Rooms are comfy (at the time they were going through upgrades). Parking can be difficult if they are full, but that was minor for me due to such great service.

Donna Johns is the reason I will continue to stay at this hotel if it's available for booking and she's still working there. She was so wonderful and helpful, even though she (and I) were both a bit under the weather and feeling miserable (the winter this year was super brutal!). Exceedingly pleasant, stellar service by her that made me feel welcome and comforted!!!

  • Stayed: February 2014, travelled solo
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Thank DT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded 29 April 2014

Thank you so much for staying at our hotel and for taking the time to fill out this comment about the hotel and Donna our Operations Manager. Glad to hear that she has been able to take care of you and make sure you are feeling better.
We can all agreee that this winter has been very brutal for all of us. We are so happy to say that our renovation is almost complete!! We look forward to having you stay with us again in the future.


Raquel Garcia
General Manager

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Reviewed 28 March 2014

Thank you so much for a great hotel! Excellent location! Updating even as we were there, so I cannot imagine what it is going to be like when you are done! Thank you Rachel Garcia and all of your staff!

Room Tip: We had a queen bed with sleeper sofa. SO comfy!
See more room tips
  • Stayed: March 2014, travelled with family
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Thank Debra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded 31 March 2014

Thank you so much for your compliments of the hotel. We are looking forward to having our hotel fully renovated. Next time you are in town, be sure to come and stay with us again.


Raquel Garcia
General Manager

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Reviewed 23 March 2014

I was in town for a training seminar. For the money, this is by far the nicest place I've ever stayed. The staff is all about customer service, not often found these days. My room was perfect. Everything one might need is provided, even a bottle of water when I got to my room.

My advice: book a room here. You won't regret it!

  • Stayed: March 2014, travelled on business
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Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded 25 March 2014

Thank you so much for your compliments of the staff and the hotel. We take great pride in taking care of our guests. We look forward to having you stay with us the next time you are in town.

Raquel Garcia
General Manager

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Reviewed 23 March 2014

Hotel was really bad; no parking, bad smell in room, hard to find, no signage visible from road. bed was not supportive, TV was old and had a bad picture. it was like an old apartment complex had been cheaply renovated. I am a Marriott member and have stayed exclusively in their hotels for the last decade.....this one is off the list.

  • Stayed: March 2014, travelled on business
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1  Thank Rob Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded 25 March 2014

Thank you for your comments about the hotel. Improvements and renovation is coming to an end in Mid April and we are looking forward to a freshly finished product. Once renovation is complete, please come back and see us again and give us your reevaluation. We appreciate all feedback.

Raquel Garcia
General Manager

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Reviewed 18 March 2014

Even though the property is undergoing a complete renovation, the friendly staff and great management folks more than made up for the unfinished suites and common areas. I would definitely stay here again, should I have a need to visit this part of Indianapolis.

  • Stayed: March 2014, travelled with family
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Thank stever127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded 21 March 2014

Thank you so much for the compliments of our stafff. We all take great pride in taking care of all of our guests. We look forward to having you stay with us again.

Raquel Garcia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Rd, Indianapolis, IN 46240-4344
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Indianapolis
#18 Family Hotel in Indianapolis
Price Range: £77 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
All-suite Marriott brand hotel at Keystone at the Crossing. TownePlace Suites by Marriott Indianapolis Keystone is located on the north side of Indianapolis in the city's most prestigious area, Keystone at the Crossing. Our all-suite hotel is within walking distance to a variety of restaurants and shopping and just a short drive to both downtown Indianapolis and the Indianapolis International Airport (IND). All of our residential-style studio, one, and two bedroom suites come equipped with full size kitchens, including stove top, oven, microwave, refrigerator, toaster and utensils. Guests also enjoy a separate in-room work space and comfortable living area to maintain their everyday routine while away from home. Convenient onsite "In A Pinch" market, laundry, and dry cleaning services are available to guests. Enjoy complimentary amenities such as daily continental breakfast, WiFi, self park, local calls, onsite fitness room, outdoor pool with BBQ station, as well as access to Lifetime Fitness club, including free fitness classes, spas, and indoor pool. ... more   less 
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis

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