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“Good value, basic but adequate”

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TownePlace Suites Indianapolis Keystone
Ranked #61 of 182 Hotels in Indianapolis
Certificate of Excellence
Melbourne
Level 5 Contributor
78 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Good value, basic but adequate”
Reviewed 29 May 2014

Checked in for seven nights and used as base. Room well equipped with small kitchen so easy to cook own meals. Breakfast good but plastic cutlery not ideal. Bathroom small and A/C noisy.
Staff extremely friendly , nothing too much trouble. Would stay again. Try Ruth's cafe around the corner for good food. Shopping centers close by, plenty of good quality restaurant chains like O'oBats within walking distance. Would need a car if you want to see downtown Indianapolis as not served well by public transport.

Room Tip: Check that A/C is not noisy.
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harry1Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 2 June 2014
Thank you for giving us your feedback about our hotel and the area. We greatly appreciate it. There are many other restaurants as well within walking distance to our hotel and within a one mile radius.

Thank you

Raquel Garcia
General Manager
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260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Skippack, Pennsylvania
Level 5 Contributor
79 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 May 2014

Let me start by saying I thought I was going to write the opposite review. I was staying here for 3 weeks and had an issue in my room with a bad AC unit and a garbage disposal that didn't work. The AC unit started to make loud noise in the middle of the night and started to put out a burning smell. The Disposal did not work but there was food down there that was starting to smell. I put in a service request and was told it would be complete that day. Upon returning to the room I found no one had fixed it. I called the front desk and a gentleman on duty looked into it and so the request. He actually came over and fixed the disposal right then (even though he was the front desk guy) and then a little while later he came back and replaced the AC unit.
Congrats and a great job to this gentleman for going over and above the call of duty.

Room Tip: We stayed in a 2 bedroom suite
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 28 May 2014
First of all, thank you for staying with us for over 3 weeks. I do apologize that you had to experience some inconveniences while you were staying here. I am glad to hear that our Guest Service Representative was able to fix your AC and your garbage disposal.
Thank you for your comments of the hotel and staff we appreciate it. We look forward to having you stay with us the next time you are in town.

Raquel Garcia
General Manager
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Dayton, Ohio, United States
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2014

My friend and I met here for a reunion and got two bedrooms because she snored. We were really pleased with everything. Our room was obviously refurbished recently and the kitchen was a full kitchen nicely stocked with pans, etc. It was more like a small two bedroom apartment with a nice common space and large kitchen and nicely sized bedrooms. New breakfast room and the buffet were "A" quality and personnel were very pleasant and helpful. As others have indicated, great neighborhood for shopping and dining and not too far from the major attractions. Would strongly recommend to anyone.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ricki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 22 May 2014
Thank you so much for the compliments of the hotel. So glad to hear that the two bedroom suite worked out for you. Next time you are in town be sure to come back and see us again.

Raquel Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allen Park, Michigan
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 May 2014

Beautiful room, very clean, staff very nice. full kitchen set up. Only stayed one night as we were traveling home and I would stay again. Bathroom was nice size and very clean. King bed with pull out couch, full desk area and closet. Felt like I was in a small apartment not a hotel room. Can not stress enough has to how clean everything was.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 22 May 2014
Thank you for your compliments of the hotel and the staff. We are glad to hear that you enjoyed your experience here. I wanted to clarify that all of our beds are queens not king size beds.

Thanks again for staying. Look forward to having you back the next time you are in town.

Raquel Garcia
General Manager
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Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

Donna Johns, Pete, Joe, Joseph and David are amazing! Some people are just natural hosts and this place hit the jackpot with five of them. I could not be more impressed by the professionalism, warmth and thoughtfulness of these five people. Every encounter begins with a smile, a kind word and a focus on providing a positive guest experience. They are genuinely interested in their guests without being obtrusive. The rooms are comfortable (and lovely, having been updated recently) and the hotel is conveniently located near shopping and dining, with easy access to major thoroughfares. The on site amenities are wonderful and the pet-friendly policy is beyond compare. An incredible value, great room, awesome service! You need to book here and meet Donna, Pete! Joe, Joseph and David - people who really get customer service! By the way, I stayed at this hotel in January, February, March, April and May 2014, and the experience was consistently excellent!

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annie0419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 12 May 2014
Thank you so much for the compliments of our staff. We do have a great staff that will accomodate all of our guests needs.

Thank you so much for staying with us and choosing our TownePlace Suites as your home away from home.

Raquel Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2014

Hotel is very close to the Fashion Mall and restaurants. Rooms are comfy (at the time they were going through upgrades). Parking can be difficult if they are full, but that was minor for me due to such great service.

Donna Johns is the reason I will continue to stay at this hotel if it's available for booking and she's still working there. She was so wonderful and helpful, even though she (and I) were both a bit under the weather and feeling miserable (the winter this year was super brutal!). Exceedingly pleasant, stellar service by her that made me feel welcome and comforted!!!

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 29 April 2014
Thank you so much for staying at our hotel and for taking the time to fill out this comment about the hotel and Donna our Operations Manager. Glad to hear that she has been able to take care of you and make sure you are feeling better.
We can all agreee that this winter has been very brutal for all of us. We are so happy to say that our renovation is almost complete!! We look forward to having you stay with us again in the future.


Raquel Garcia
General Manager
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Columbus, Ohio
Level 4 Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 March 2014

Thank you so much for a great hotel! Excellent location! Updating even as we were there, so I cannot imagine what it is going to be like when you are done! Thank you Rachel Garcia and all of your staff!

Room Tip: We had a queen bed with sleeper sofa. SO comfy!
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this review, 31 March 2014
Thank you so much for your compliments of the hotel. We are looking forward to having our hotel fully renovated. Next time you are in town, be sure to come and stay with us again.


Raquel Garcia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Indianapolis Keystone

Property: TownePlace Suites Indianapolis Keystone
Address: 8468 Union Chapel Rd, Indianapolis, IN 46240-4344
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Indianapolis
#21 Family Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
All-suite Marriott brand hotel at Keystone at the Crossing. TownePlace Suites by Marriott Indianapolis Keystone is located on the north side of Indianapolis in the city's most prestigious area, Keystone at the Crossing. Our all-suite hotel is within walking distance to a variety of restaurants and shopping and just a short drive to both downtown Indianapolis and the Indianapolis International Airport (IND). All of our residential-style studio, one, and two bedroom suites come equipped with full size kitchens, including stove top, oven, microwave, refrigerator, toaster and utensils. Guests also enjoy a separate in-room work space and comfortable living area to maintain their everyday routine while away from home. Convenient onsite "In A Pinch" market, laundry, and dry cleaning services are available to guests. Enjoy complimentary amenities such as daily continental breakfast, WiFi, self park, local calls, onsite fitness room, outdoor pool with BBQ station, as well as access to Lifetime Fitness club, including free fitness classes, spas, and indoor pool. ... more   less 
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis

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