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“Fantastic Hotel”

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Hilton Indianapolis Hotel & Suites
Ranked #16 of 180 Hotels in Indianapolis
Certificate of Excellence
Plano, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Hotel”
Reviewed 15 June 2013

Hilton Indianapolis is located right in the heart of the city. Excellent service and helpful staff, the suites are absolutely well laid out. This my second stay in two years and both times I was upgraded and well greeted.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Payam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, 17 June 2013
We think your review is fantastic! Thank you so much for sharing feedback of your stay with us at the Hilton Indianapolis Hotel & Suites. All of our associates love providing the very best in service to our cherished guests and we will be sure to share your glowing comments with everyone. We can’t wait to see you again!
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1,192 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
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  • English first
  • French first
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  • Japanese first
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  • Any
English first
Caldwell, Texas
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 June 2013 via mobile

Stayed Monday through Wednesday for a conference. Front desk staff was very friendly, helpful. I was given a handicap accessible room as the hotel was full. The room was huge, with a sitting area with desk, couch, coffee table and chair. Bathroom was also huge with a full sized shower stall as well as tub with shower.

Accommodations were spacious and comfortable, however the furniture was ready for updating. Additionally, both showers while serviceable had minor function issues.

Overall a comfortable stay, however I expect a little better from a Hilton.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clint A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, 17 June 2013
Thank you for sharing feedback regarding your stay at the Hilton Indianapolis Hotel & Suites. It is always our desire that guests enjoy the very best experience while staying with us and it's great to know that you found your accommodations to be so spacious and comfortable. We do apologize if you encountered any issues with regard to the shower. Please know that someone is always available should anything arise. It would be our pleasure to welcome you back again for your next visit.
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Indianapolis, United States
1 review
Reviewed 12 June 2013

My daughter's wedding party stayed at the Indianapolis Downtown Hilton the night before her wedding at the Indiana Statehouse (which is a stunning wedding venue). The State Suite was perfectly suited for a bride and her bridesmaids and several others to prepare for a wedding--spacious, clean, and well-appointed. The staff was terrific and very supportive. As a resident of Indianapolis, I am pleased to know that we have hotels of this caliber in our great city!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, 17 June 2013
Indianapolis is such an amazing city and we couldn’t be happier to be a part of it all! Thank you so much for sharing your review and appreciation of the Hilton Indianapolis Hotel & Suites. We are delighted to have been involved in your daughter’s wedding plans. Our suites are some of the most spacious in the city and it certainly sounds as though the wedding party made good use of our amenities while here. It would be our pleasure to welcome you back again.
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Kitchener, ON
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2013

When I checked in, the bloke I spoke with at the desk was rude and reminded me that I did get a small discount on the room and therefore I would have to pay for Internet. I used a group code for a conference I was attending and always received Internet access before. I didn't mind, but didn't appreciate the snarky attitude from the front desk. That being said, the Hilton indianapolis is a good hotel with a good pool and good work out room. Good is the keyword.

Stayed June 2013, travelled solo
Helpful?
Thank co80spitfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, 17 June 2013
While we are truly grateful to learn that you enjoyed many aspects of your stay, including use of our indoor pool and fitness facilities, it is with great disappointment that we learn of the service you received while checking in. Your comments will be shared with everyone here in an effort to improve upon our services to all. Thank you for your review, we hope to welcome you back again.
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Augusta, United States
1 review
Reviewed 10 June 2013

Problem with room rate charged, but was taken care of immediately and resolved. Would stay here again with no problem. Staff was wonderful in helping to take care of the issue. Hotel was very clean and location was great.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, 17 June 2013
Thank you so much for providing feedback about your experience at the Hilton Indianapolis Hotel & Suites. Offering the very best of hospitality and care for our guests is of utmost importance to all of us and we are delighted that any confusion was resolved so quickly. Our downtown location is truly perfect for easy access to the city’s best attractions. It would be our pleasure to welcome you back again for your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 June 2013 via mobile

We traveled to Indianapolis for the first time and booked a room as part of a wedding booking. After reading some of the reviews here, I anticipated noisy rooms and minimal accommodations. Instead, we were given a large two room, two bathroom suite on the 10th floor for the regular rate because they "ran out of regular rooms." We had trouble working the shower drain and also discovered the safe was locked, and both problems were fixed in minutes.
What I expected but didn't find: magnifying mirror (I think all high end hotels should have these)
Stocked mini bar
What I found that I didn't expect:
Quiet accommodations
Huge suite (upgrade)
Efficient and attentive staff (especially Kim in food service)
Shoe shine station in lobby

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank werldtravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, 10 June 2013
A wedding is such an exciting experience! Thank you for taking the time to provide feedback about your stay at the Hilton Indianapolis Hotel & Suites. We are delighted you shared your celebratory time with us and enjoyed your visit. Our suites are some of the most spacious in the entire city. Relaxing with a quiet night’s rest for your weekend must certainly have been well appreciated! We will share your suggestions with our management team as we are always hoping to improve the experience for all of our guests. It would be our pleasure to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allentown, Pennsylvania
Level Contributor
120 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 May 2013

This is a very good Hilton property. Friendly, helpful staff. Immaculate rooms. Wonderful location in the heart of downtown Indianapolis. Short walk to the state capitol, downtown mall, many restaurant and shops. I'd suggest you skip the expensive hotel breakfast and go across the street to First Call or to Subway, a block away.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bill1766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, 28 May 2013
Thank you for sharing your experience with us. We are thrilled that the time you have spent at the Hilton Indianapolis Hotel & Suites has been so positive. As you mentioned, we are conveniently located with easy access to the areas great attractions. Please know that we offer a number of valuable packages that include breakfast to fuel your start for a day of exploring. We hope you will allow us the pleasure of welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Indianapolis Hotel & Suites

Property: Hilton Indianapolis Hotel & Suites
Address: 120 West Market Street,, Indianapolis, IN 46204-2815
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Indianapolis
#8 Family Hotel in Indianapolis
#16 Romantic Hotel in Indianapolis
#18 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Indianapolis Hotel & Suites 4*
Number of rooms: 322
Official Description (provided by the hotel):
Enjoy your stay at the Hilton Indianapolis, a downtown Indianapolis hotel, boasting some of Indianapolis' largest suites. It is within walking distance of attractions, restaurants and Convention Center. Choose from a range of spacious guest rooms, all of which feature stylish decor in soft, neutral tones and offer modern amenities. Upgrade to a suite for extra space including a separate living area, ideal for work or a touch of luxury. Take advantage of all the great amenities our Indianapolis hotel has to offer, including a modern fitness center, indoor pool and whirlpool. Indulge in a luxurious beauty treatment at the Gent Spa and pamper yourself at the resident barber shop and beauty salon. ... more   less 
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Also Known As:
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel

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