I am highly disappointed in the service received Saturday evening upon returning from a family trip. I followed the instructions provided to let the service know we were ready for pick up. From the time I originally called to notify the driver that we had landed, it took the driver over an hour and a half to pick us up. The hotel is about 10-15 mins away.
The driver proceeded to tell us that the reason for her delay was that she took a nap. That she had been up since 3am and needed a nap. While I understand being tired during a shift, I do NOT understand actually taking time to nap on the job when you've been contacted to pick someone up within the next 30 mins. She never apologized for her actions and addressed it in a manor as if to say we should know better than to take offence to her actions. I was never at any point rude but very upset that she proceeded to make small talk again with no apology. I would think twice before using this service for a Park & Fly
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- Also Known As:
- Wingate Inn - Indianapolis Airport Hotel Indianapolis
- Wingate Hotel Indianapolis Airport