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“Don't stay here!!”

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Best Western Indianapolis South
Ranked #50 of 188 Hotels in Indianapolis
Reviewed 17 January 2014

We stayed here for one night for a basketball tournament, one of the rooms smelled like pot, my room they checked another guest later that night into my room thankfully it was someone from our group seeing he had a key to my room, also the bathroom was falling apart the towels had stains on them, another family never got there wake up call and the breakfast was awful. Unless you have no money to stay somewhere else don't stay here.

Room Tip: Don't stay here!!
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  • Stayed: January 2014, travelled with family
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Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this reviewResponded 21 January 2014

David R,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 317-888-5588.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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286 - 292 of 394 reviews

Reviewed 14 January 2014

Stayed here 1 night on a leisure trip. The room had a slight odor of old stale smoke, probably residual from the old smoking-in-the-room days. Bathroom was old and needed a good refurbishing. The wifi only worked in one corner of the room in the entryway of the room. Breakfast was sparse. The desk staff at checkout made is very clear that this was not his dream job. The air conditioning unit worked only on 2 settings. hot or cold.

  • Stayed: January 2014, travelled solo
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Review collected in partnership with Best Western
Thank W Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this reviewResponded 15 January 2014

Dear W Bruce B,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 317-888-5588.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2013

We enjoyed staying at the Best Western at Southport in Indianapolis Indiana. The staff was very friendly and the hotel was very clean and neat. However, this time, since we have stayed here before, the breakfast could have been a little better and the pool water and area was too cold. Also, a couple of the lamps in our room did not work. Other than that it was good. Overall it was a nice place for the price we paid. Our disatisfactions this trip were very minor and could be remedied quite easily.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Best Western
Thank Miriam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this reviewResponded 13 January 2014

Miriam B,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

One thing I like about Best Western is that there are generally no surprises. Our room was clean, Wi-Fi connected immediately. Breakfast was good. Very close to many different places to eat. . Though it was winter I must add that one thing I like about Best Western, for those of you who tour on a motorcycle, they allow you to park your bike right out front. .Often right under the front drive- up over hang area which is generally viewed by a surveillance camera. Clean room, a comfortable bed, great breakfast and your down the road again! Check out their Ride Rewards card for those that travel on a motorcycle.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this reviewResponded 13 January 2014

Dear Member,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2013

nice people running hotel, fridge in room nice and 2nd room had microwave also. East to get to off I-65 and plenty to eat in walking distance. Price point is perfect to be 10 mins outside indy. had loud kids next door to 1:30 am and lady running front desk came up to room and asked them to stop personally!!!!!

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Best Western
Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this reviewResponded 13 January 2014

JustinM,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

Stayed at BW Indy South on Sat. 12/8 for the Big10 Champ game. Check in was great, service was awesome, rooms clean and efficient. Bed was a little firmer than we prefer but had the same great BW pillows! Really impressed by how quiet it was, especially on a big football weekend. Breakfast wasn't very impressive, but we usually just grab coffee and a danish. Overall we were very impressed and will stay again.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank JackEWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this reviewResponded 13 December 2013

Dear JackEWilson,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

First time staying here for our trip to Lucas Oil Stadium. Quick 10 minutes from the stadium. Easy access to just about everything you would need. Plenty of restaurants choices. Chose to use the 10% off at Texas Roadhouse across the parking lot; not so good; choose something else. Room was clean and beds were comfortable as usual. Very quiet as with most BWs. Bathroom could have been a bit more clean. Overall, great value for the location.

  • Stayed: November 2013, travelled as a couple
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    • Location
    • Sleep Quality
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    • Service
Thank RAM17x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this reviewResponded 28 November 2013

Dear RAM17x,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Indianapolis South

Address: 4450 Southport Crossings Dr, Indianapolis, IN 46237-3697
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Indianapolis
Price Range: £58 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Indianapolis South 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Best Western Indianapolis South Hotel Indianapolis
Indianapolis Best Western

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