- Free Wifi
- Free Parking
Upon checking in, the man at the front desk was very rude to us. Refused to believe that we had already paid and tried to charge us again. Even when he realized we were right, he didn't apologize for his behavior. Rooms were average, a little on the small side. Breakfast was a joke, didn't even have milk for the cereal and the waffles were frozen. Overall, average hotel, but would not stay here again.
We wish to apologize for the situation when you checked in. When the desk clerk pulled up your reservation on the computer he didn't realize that you had pre paid for the room. The first screen on the reservaiton does not reflect that information. After you mentioned that it had been paid for in advance, and he checked the next screen, he didn't charge you again for the room. He did not intend be offensive toward you. The breakfast served is a standard menu from Super 8, and frozen waffes are on that menu. The milk is in a closed container, and we attempt to always ensure it is full. If the desk clerk had been made aware that it was empty he could have refilled the container. We regret that these situations occured and hope you will return, so we can provide you with a better stay at our hotel.
Location was good. Very close to restaurants and store. Room smelt terrible and the towels even worse. I actually gaged.
Sir, we do apologize for your displeasure with the room. We wish that you would have brought it to our attention while you were here and we could have moved you to another room. We hope you will return for another visit so you can see that is not the normal conditions of our rooms, I have no idea of what the odor was you describled. Again I do apologize for your unpleasent stay.
I would say this is one of the better super 8's. The rooms were clean, and comfortable. The prices were very reasonable compared to the other hotels in the area. It is nothing fancy, but if you need a place to sleep, shower and get on your way I would highly recommend it. The breakfast was mediocre, it was basic yogurts/frozen waffles and fruit but it was enough to fill us up a little bit and get us to our next destination without starving. I would recommend this place.
Thank you very much for your comments and ratings. We are glad that we met your needs during your stay with us. We look forward to being of service to you in the future on any return trips to the Indianapolis area. Thank you again for your comments and recommendation.