Called from airport after being bumped from flight Need room for wife and I and 17 year old daughter. Told Larry at reservation that. He told me they had a King suite with sofa bed and made sure I knew it was non smoking. Iasked about shuttle to and from airport and he said no problem. Explained we need to be backmat airport at 5 am. No problem he said. When we got to hotel the lady at desk said only king room was smoking. I showed her the email confirmation that stated non smoking and she just said sorry don't have one. Asked about room non smoking with a roll a way. Sorry don't have one. Yet I will tell you this place is not only a dump but empty. I asked for the manager. Sorry no one on duty. So to add to all the other criticism they also lie to get guest. What a shame
- Official Description (provided by the hotel):
- Relax at the “NEWLY RENOVATED” Lexington Hotel Indianapolis Airport, located just a short complimentary shuttle ride from the IND Airport. The newly renovated guest rooms achieve an extraordinary balance of comfort and function with comfortable bedding and complimentary wireless internet access. Ideal for families or VIPs, these newly restyled guest rooms offer the space and amenities you require. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Indianapolis
- Indianapolis Radisson