Indianapolis, Indiana Quality Inn & Suites.
4345 Southport Crossing Way
We stayed at the Quality Inn & Suites the night of February 8th 2008. We stayed there because it was one of the host hotels for the gymnastic meet being held on the 8,9 and 10 of February 2008.
When we arrived there around 8pm we checked in and we were assigned a room, room103. The room was to be a non smoking King suite. When we entered the room the smell from old cigarette smoke could knock you over and the suite had one bed and two chairs. We complained to the front desk and the person behind the desk stated that " I forgot we took one of the beds out".
We were then sent to a different suite, room 303. When we entered the room everything appeared to be ok. The carpet was a little dirty, but it got worst. The bath tub had two live spiders with spider webs in it. I killed the spiders, so we could use the shower. I then went to turn on the television, and it did not work. I called down to the desk and talked to a male employee and asked if the television could be fixed? He replied "he could not fix or replace the television but we could check out and stay at a different hotel." He then said "I can put you in another room" which would have been our third room. I asked to speak to a manager he replied there is not one on duty. We booked this room in November 2007, because the other hotels in the area were booked up due to the gymnastic meet. We had little choice but to stay.
I am so glad we traveled with our own blankets an pillows because four of the six pillows in the room were to dirty to use. One of the pillows had a big orange red stain on it along with a long black hair. The other dirty pillows had black spots all over them, it looked like dried black mold. I then pulled out the sofa sleeper. There were no sheets or blankets for the mattress anywhere in the room, and the mattress was filthy. So the sleeper could not be used. Due to the filth we were afraid to use the rooms blankets and pillows so we used our own.
At that point we called the corporate office and spoke with a very nice friendly person that went out or her way to make us feel happy. The person from the corporate office advised that the corporate office would be contacting us by February 12, 2008. Corporate has not contacted us as of the 14th. On the 14th of February we received a letter from the Indianapolis Quality Inn & Suites. The letter stated I apoligize for the problems you experienced and appreciate the comments so that immediate changes can be made.
After our experience at this hotel I would not recomend this hotel.
- Official Description (provided by the hotel):
- Motel 6 Indianapolis - Southport is conveniently located off of I-65. Visit the Greenwood Mall, Lucas Oil Stadium, Indianapolis Zoo, and Indianapolis Motor Speedway. Enjoy our newly renovated modern rooms and free Wi-Fi. ... more less
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- Also Known As:
- Indianapolis Quality Inn
- Quality Inn Indianapolis