This hotel is very convenietly located right across from the Colts stadium and within walking distance of many attractions. We were excited when we arrived. However that excitment faded when our daughter took out a blanket and found it covered in long hairs. More hairs were found on the bed spread and on the bathroom floor. When confronted the front desk, they said the hotel was full but they would send up someone to sweep. They said it would be an hour because their cleaning person was also their shuttle driver. Several hours later we were still waiting. We once again went to the front desk and was told the cleaning person had left for the evening. They offered us new sheets but said we would have to put them on ourselves. They also made the comment that "Like most hotels, we wash our comforters quarterly"...there is a "comforting" thought!
All in all, the staff did not seem suprised about the issue and really showed no eagerness to set it right. They did provide a slight discount to our bill, but I would have rather paid full price for a clean room!
- Official Description (provided by the hotel):
- Discover the newly renovated Holiday Inn Express Hotel & Suites Indianapolis City Centre, located in beautiful downtown Indianapolis. Enjoy sensational shopping, exciting nightlife, as well as both professional and amateur sporting events all within walking distance. This downtown Indianapolis hotel is conveniently located off I-70, two blocks south of the Indiana Convention Center and footsteps from the new Lucas Oil Stadium - home of the Indianapolis Colts! The Holiday Inn Express Hotel & Suites Indianapolis City Centre offers a fresh decor with inviting rooms which were recently renovated in 2009. Upgrade to a romantic whirlpool room or a spacious suite with kitchenette. This downtown hotel offers affordable meeting space, indoor pool, whirlpool, exercise room, Suite Shoppe convenience store, and guest laundry facilities. A complimentary hot Express Start breakfast is available daily featuring signature cinnamon rolls and a rotating menu of hot items. Our attractive guest rooms include free high-speed Internet access and flat panel HDTVs with movie channels. Shuttle service is available in the immediate downtown area for a nominal fee, based on availability. The hotel is located 20 minutes from the Indianapolis International Airport. The 'Green Line' airport shuttle provides inexpensive door to door transportation. Affordable parking available on site. Enjoy our 100% Smoke Free environment. ... more less
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- Also Known As:
- Holiday Inn Express Indianapolis Downtown City Centre Hotel Indianapolis
- Holiday Inn Indianapolis
- Indianapolis Holiday Inn