This hotel has the worst behind-the-front-desk staff I have ever seen. They were very rude and disrespectful. I had the same problem as the previous reviewer regarding the parking fee. The hotel's own website (not a third-party travel agent) says "All guest room rates include complimentary Express Start breakfast and complimentry [sic] parking (limit one parking space per guest room)." Worse than that, the in-room hotel directory says there is Free Parking. But the parking fee is not my main issue; rather, I am more upset by the management and staff of this hotel. Customer service does not exist at this hotel. If you have a problem during your stay, be prepared to handle it yourself. I would recommend finding another hotel in the area and avoiding this one.
- Official Description (provided by the hotel):
- Discover the newly renovated Holiday Inn Express Hotel & Suites Indianapolis City Centre, located in beautiful downtown Indianapolis. Enjoy sensational shopping, exciting nightlife, as well as both professional and amateur sporting events all within walking distance. This downtown Indianapolis hotel is conveniently located off I-70, two blocks south of the Indiana Convention Center and footsteps from the new Lucas Oil Stadium - home of the Indianapolis Colts! The Holiday Inn Express Hotel & Suites Indianapolis City Centre offers a fresh decor with inviting rooms which were recently renovated in 2009. Upgrade to a romantic whirlpool room or a spacious suite with kitchenette. This downtown hotel offers affordable meeting space, indoor pool, whirlpool, exercise room, Suite Shoppe convenience store, and guest laundry facilities. A complimentary hot Express Start breakfast is available daily featuring signature cinnamon rolls and a rotating menu of hot items. Our attractive guest rooms include free high-speed Internet access and flat panel HDTVs with movie channels. Shuttle service is available in the immediate downtown area for a nominal fee, based on availability. The hotel is located 20 minutes from the Indianapolis International Airport. The 'Green Line' airport shuttle provides inexpensive door to door transportation. Affordable parking available on site. Enjoy our 100% Smoke Free environment. ... more less
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- Also Known As:
- Holiday Inn Express Indianapolis Downtown City Centre Hotel Indianapolis
- Holiday Inn Indianapolis
- Indianapolis Holiday Inn