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“Very Nice!” 4 of 5 bubbles
Review of Hilton Garden Inn Indianapolis Downtown

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Hilton Garden Inn Indianapolis Downtown
Ranked #18 of 178 Hotels in Indianapolis
Certificate of Excellence
Kokomo, Indiana
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Very Nice!”
4 of 5 bubbles Reviewed 12 November 2012

Great location & one of the closest hotels to Monument Circle! Circle Center Mall & Banker's Life Fieldhouse are walking distance. The lobby is beautiful. The rooms are very clean & updated. Comfy Sleep Number beds. Nice breakfast buffet & friendly service! I would stay here again!

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephanie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
indyilinds, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 30 November 2012
Thank you for writing! We are happy to hear you enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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976 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
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English first
Houston, TX
Level Contributor
175 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 bubbles Reviewed 12 November 2012

The hotel is an old bank. That is good and bad. The location is very good, right off the main circle in downtown. The building is rather old, which gives it character, but also contributes to some of the issues. The rooms (we had two) smelled musty and damp but the windows did not open to let in fresh air. One of us had to be relocated due to this smell. They did apologize and give us free breakfast for the trouble. This is an example of them trying to overcome the problems. Valet parking seemed expensive for this type of place, but there were no other options. There are other hotels in the area, but from the several we saw, you have to spend substantially more to get moderately better accommodations. We weren't unhappy, but there was nothing spectacular either.

Stayed September 2012, travelled on business
Helpful?
Thank halo36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
indyilinds, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 30 November 2012
Thank you for your review. We apologize for the inconvenience with your stay. Please note you may choose our self-parking option instead of valet for $7 less. I hope you will consider us the next time you find yourself in Indianapolis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 10 November 2012

I stayed two nites at the Hilton Garden Inn on business in July 2012. The hotel was walking distance to my biz meetings, so it was incredibly handy. Also, it is located right off of Monument Circle (I could even see the monument from my room), so it's additionally well-located to restaurants and sight-seeing.

The hotel is located in an old bank building and still has gorgeous engraved brass elevator doors off of the marble lobby. The rooms, themselves, are a little smallish, but nicely appointed. The bed is a sort of "Sleep Number" knock-off which has a dial on the side of the mattress that you can dial for levels of firmness. I couldn't tell much difference in the settings, honestly. There is a microwave and a fridge (in addition to the standard coffeemaker) which is great if you want to skimp on room service or the downstairs buffet. Standard-size bathroom with low, non-soaking style tub.

As an aside, a colleague I was travelling with checked into her "non-smoking" room and it reeked of smoke. She said that, clearly, someone had been smoking quite heavily in the room before she checked in. She asked to be moved and, luckily, her second room was better.

This is definitely a nice enough hotel & a good value for the price. However, after staying at the Omni, I would likely rebook there before staying at the Hilton Garden Inn, again.

  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank spycygrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
indyilinds, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 30 November 2012
Thank you for taking the time to write. We are glad you enjoyed your stay and hope you'll think of us along with the Omni the next time you're in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Champaign, Illinois
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 6 November 2012

We loved the hotel. Staff was great and the room was nice. Half a block from the circle monument. Loved eating and drinking downtown and walking to our room. You can't beat the location if you want to stay downtown. Many good places to eat and drink downtown. Would stay at again!

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dmoisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
indyilinds, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 30 November 2012
Thank you for writing! We hope you come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
90 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 bubbles Reviewed 22 October 2012

I have been a loyal Hilton Honors member for many years and generally really like Hilton Garden Inn's. I have stayed at this particular HGI many times, and been please for the most part. My most recent stay at this HGI however was quite poor.

For starters when I checked in I informed the front desk that my wife would be staying with me, but that she would not be at the hotel until later in the evening and would need to pick up a key card. I asked the gentlemen at the front desk if this would be a problem and he said as long as she had her ID and had the same last name it would be no hassle at all. However when she arrived she was not asked for her ID, and given the run around about if they would be able to provide her with a key.

Our first night sleeping in the room it kept sound like someone was swiping a key card and trying to get into the room. Turns out it was the AC unit that was making a fairly loud noise about once every 20 minutes. It was very disruptive while trying to sleep because it honestly sounded exactly like someone was trying to enter the room.

The maid service was pretty terrible to be honest. The bed was made each day, but other than that no real attempt to clean the room was made. Once we came back to find the bed made, but the trash cans still full. The ironing board was still in the middle of the room (was running late one morning and didnt put it away) and the maid made no effort to even straighten it up.

Anyways..This hotel is in a great location, the price is decent, and it could be worse. However, next time I stay downtown, this wont be my first choice of hotel.

  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank jwrichtetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
indyilinds, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 29 October 2012
Thank you for taking the time to provide feedback for your recent stay. I do apologize we did not meeting your expectations. I am happy to hear that you have been here before and know that the things that occurred were not the norm for our hotel. We take pride in not only meeting, but exceeding our guests' expectations. It is not acceptable that we failed you. I have personally sat down with each department to discuss the issues you experienced while here and to check on the HVAC unit for the room in which you stayed. If you have any discomforts or inconveniences at our, or any hotel, in the future, please be sure to address them with the staff so we have the opportunity to make it right and improve your stay experience. We truly hope that you will give us another chance to be your first choice when visiting Indianapolis.

Please contact our Assistant General Manager i of you would like to discuss your stay in more detail.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evanston
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 19 October 2012

A mid-week business conference brought me to Indianapolis for the second time in 3 months. I was more than happy to again select the Hilton Garden Inn as an alternative to the property where the conference was being held - a larger newer hotel. I was able to check in early which was extremely helpful because of the midday start of the conference. The complementary breakfast coupons made it convenient to get a quick and nutritious meal to begin each busy day. My experience included a nice, clean room, easy to access free wifi, and very responsive room service. The staff, especially those in food service were very friendly and accommodating.

Room Tip: Great location if you are attending an event at the Fieldhouse.
See more room tips
  • Stayed October 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Irish_1958_50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
indyilinds, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 25 October 2012
Thank you for your post! We appreciate the kind words and hope to see you back a third time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 7 October 2012

Stayed one night over the weekend. The rooms are plenty big enough, and having a fridge and microwave is convenient. It's in a historic building, but the rooms are modern. The cable was out in the morning. The receptionship took a little off the bill, and they were able to fix it while I was at breakfast. The hotel breakfast is better than average.

  • Stayed October 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChicagoTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
indyilinds, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 10 October 2012
Thanks for writing. I apologize for the trouble with the TV over the weekend. We have a satellite service so maybe there was a little glitch with the reception there. I'm glad you were happy with your stay and we hope you'll think of us again the next time you're in Indy!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Property: Hilton Garden Inn Indianapolis Downtown
Address: 10 E Market St, Indianapolis, IN 46204-3027
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Indianapolis
#19 Family Hotel in Indianapolis
#25 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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