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“Great Stay for the Money”

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Hilton Garden Inn Indianapolis Downtown
Ranked #18 of 182 Hotels in Indianapolis
Certificate of Excellence
greenwood, in
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Stay for the Money”
Reviewed 27 December 2013

We were downtown with another couple for the weekend in Indy. Personnel were very friendly and accommodating. The rooms were clean, nice and up to date. It is located in the center of downtown so everything is within walking distance. The price was great for the area. Great breakfast in the lobby. Very good place while in town. We were on the 10th floor and the view was great of downtown Indy. Would definitely recommend.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank kjhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 29 January 2014
We really appreciate you taking the time ,and giving us a great review.

It shows we are doing what we train to do, giving a great guests experience.

I will be sure to share your comments with our staff.

Sincerely,

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,042 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Mount Prospect, Illinois
Level 4 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 December 2013

The architecture of the building was gorgeous and we loved being able to stay here. We had a corner room with views on two sides - one looked down onto Monument Circle and the other to another street. We were able to watch everyone prepare the area for the tree lighting ceremony which would take place later that week. The hotel is within walking distance of many different tourist attractions, restaurants and stores.

The pool and hot tub were warm, clean, with many extra towels. Everyone who we dealt with was very friendly and helpful.

The only downside was that the room temperature was around 55 when we first arrived. It took a few hours to bring it up to 70. In addition, the bathroom never warmed up, especially the floor tile!

Keep in mind, like many other downtown hotels, the only parking available is valet. If you want to be able to access your car during your stay, there is an extra charge.

  • Stayed November 2013, travelled with family
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    • Cleanliness
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Helpful?
Thank Melody A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 24 December 2013

Great location for the price! Walking distance to all major tourist sites, 15 minute walk to Mass Ave district. Very professional and friendly staff, king size room was perfect size and very clean. Hands down a good choice all around for downtown Indy. We turned a business trip to a couples mini weekend, and it was well worth it. I must mention that we do like a hard bed, and these came with some adjusting button, which we couldn't figure out and/or were to lazy to do, but these beds were a bit more firm than usual for us. They weren't bad just not what we're accustomed to. Otherwise the sheets, pillows, comforter were very good quality.

  • Stayed December 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank maryhstyrcz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parma, United States
1 review
Reviewed 20 December 2013

Everything was nice and clean. Up to date rooms and staff was friendly. They had cab service that was nice and located close to mall. Complimentary coffee in main lobby as well. Very friendly atmosphere as well and felt safe since was not sure of area. Traveled from Ohio for a concert. Would reccommend this hotel and will stay there again

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Maureen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, United States
1 review
Reviewed 18 December 2013

excellent service and support, great location. Very convenient to downtown entertainment. Recommend for meetings as staff is very supportive and meeting rooms comfortable and well designed. Great experience......

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, IN
Level 6 Contributor
129 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 17 December 2013

My wife & I stayed here again for a weekday getaway and Pacers game the night of 12/16/13. We had stayed here in December of last year also and really enjoyed it (see my previous review of it). Again, the hotel is beautiful and its location can't be beat for its proximity to sports, dining, shopping and sight-seeing downtown. Our room was ready upon arrival at 2 pm. Even though I had asked, during the online reservations, for the same floor and view as last year (14th, facing South) we were given the 13th floor facing East. Not as nice a view and not sure why, but not a big enough deal to ask for a room change. In our room we had an extraordinarily comfortable king bed, LCD TV, small refrigerator, microwave, work desk w/ internet access, iron, ironing board, large bathroom w/ hair dryer. Everything was very clean. The hotel staff that we came in contact with were all very friendly. Didn't eat at their restaurant or use any of their services, so can't speak about them. Oh yeah, the price couldn't be beat either!

Room Tip: Don't use the valet parking unless you have a lot of luggage or are really lazy. The parking ga...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hoosier1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 December 2013

I'm writing this review in the lobby at 3:30 PM because my room has not been serviced by housekeeping yet. Came back from a long third day at a trade show, looking forward to getting off my feet, but now I'm downstairs being blasted by gusts of arctic air because they also don't really have a lobby to be in, just what's really a large foyer. There are three college age girls at the counter working hard this Saturday. The room has an incessantly squeaking fan on the climate control as well. I shut it off to sleep. Last night (10:30) a young lady knocked on my door several times. I wonder why she didn't have a key or correct room number. hmmm. My 7AM flight tomorrow is a bit more expensive as there's no shuttle and the city "GO" bus doesn't run that early.
With all that said, the city is GREAT. Every level of everything. This place has really grown up, and it's been well planned. Don't hesitate to visit, just don't stay here.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stekay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, Richard Letko-GM at Hilton Garden Inn Indianapolis Downtown, responded to this review, 16 December 2013
Thank you very much for staying with us and for sharing your comments. I would like to take this opportunity to sincerely apologize for the inconvenience you went through in regards to your room not being serviced by our housekeeping staff. I can assure you that this issue is extremely rare to occur. I hope you will not let this isolated incident detour you from staying with us in the future. I am confident that given the opportunity, your next stay with us will be a more pleasant one. I encourage you to contact me directly at the hotel to discuss this matter further as I am always listening to our guests.

Thank again you for your time and valued feedback.

Sincerely,

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Property: Hilton Garden Inn Indianapolis Downtown
Address: 10 E Market St, Indianapolis, IN 46204-3027
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Indianapolis
#19 Family Hotel in Indianapolis
#25 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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