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“Great place to stay!”

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Hilton Garden Inn Indianapolis Downtown
Ranked #17 of 188 Hotels in Indianapolis
Certificate of Excellence
Reviewed 8 June 2014

The rooms were very spacious and clean. They also had Keurig coffee in the room! The staff at the hotel was also very nice and helpful! It was a great place to stay in the middle of Indy around so many great restaurants and shopping.

  • Stayed: May 2014, travelled with family
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1  Thank SunSandStyleSports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded 13 June 2014

Thank you for taking the time and giving us such a positive review.

We know having a clean environment is a key to getting guests to repeat their stay, and our goal is to give a great experience so we can get our guest to visit us again.

I hope to meet you personally on your next visit.

Sincerely,

Richard Letko-GM

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743 - 749 of 1,116 reviews

Reviewed 7 June 2014 via mobile

Great hotel, great rooms, and conveniently located to all of the attractions Indianapolis has to offer. The staff is very helpful and ready to assist with any of your needs. Restaraunts are near by and the malls are indoors so you really don't need a coat if it's cool outside. You just walk thru the mall. I will always choose this hotel as a option for staying in Indianapolis, Indiana.
Robert M (Omega Psi Phi) STL

Stayed: June 2014, travelled with friends
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded 13 June 2014

Dear Robert M,

Thanks for your review and continued support. We promise You can always count on us, and we are looking to seeing you again,

Safe travels,

Richard Letko-GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Clean rooms and just the right amount of amenities. Staff was polite and helpful. Breakfast was very good. Rooms were priced just right. Kurig Coffee was great. Close to the downtown action and all the restauants. Easy walking distance to shops, and taverns. Drugstore across the street. Sportsbar 2 blocks away.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded 13 June 2014

Dear Sandra D,

Thanks for helping us spread the word on our hotel. We really appreciate letting others know that this is the place to stay while in Indianapolis. We will give you a great experience while in town every time.

Our goal is to have all guest have a great experience consistantly.


Sincerely,

Richard Letko-GM

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Reviewed 4 June 2014

Staff extremely helpful. The hotel is located near all downtown attractions and restaurants. A comfortable and quite room even with a major event happening in the city. Would stay again without hesitation.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Cheryl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded 13 June 2014

We are so happy to see the worked experience in your review. We use that term a lot because giving good service is one thing, but giving a guest a positive experience is memories.

Thanks for the positive review,

Richard Letko-GM

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Reviewed 2 June 2014

The staff here are so nice and very accomodating. My room was gorgeous, with high ceilings and a Keurig coffee maker. Breakfast the next day was around $11 but we'll worth it...good selection with made to order omelets and pancakes/french toast.

I loved this hotel. The location, staff, and furnishings were beautiful. I only wish I could have stayed longer!

  • Stayed: May 2014
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Thank katyb1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded 13 June 2014

Dear Katyb1980,

We really do our best to hire the right individual to make a team that will deliver a great consistent experience. Thank you for letting us know we are doing what it takes to deliver the service expected.

I appreciate you taking the time to fill out the review that is why I like to answer each review personally instead of a generic response. Thank you again for taking the time. I hope to get to meet you personally next time you stay with us.

Sincerely,


Richard Letko-GM

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Reviewed 31 May 2014

My partner and I stayed here for one Saturday night in December 2013. We drove in from Chicago for the B1G 10 Football Championship game. I stayed here once prior in Dec 2011 when we were in for the same event.

The location is very central in downtown Indy. As we arrived Saturday morning, there was no work week commuter traffic downtown. It was an easy arrival to the hotel. The hotel has valet parking which we used. I am not aware if they have a self-park option, but there were public garages in the neighborhood if not.

The hotel is an older building with a great deal of charm. The lobby is very appealing with lots of seating available. Anyone who has traveled will know that older buildings have their quirks too. They were not bothersome to me, but if you struggle with slow elevators or small crowded front desks you may want to manage your expectations. If you can take those in stride, this should be a great choice for most.

There is a small store next to the front desk to buy items like Gatorade, water, soda, or snacks. That actually came in very handy. The staff at the front desk was very helpful in quickly adding the items to our room account.

We had a nice king room on a mid-level floor. Again, it is an older building so walls were thick and we had no issues with noise from other rooms. I could here game day revelers through their doors while I was in the hallway, however. No big deal. Our view was nothing special, but that really was not important to me. The windows did let in a great deal of light which made the room even more appealing. It was spacious and clean. It had a large screen TV and a work desk that would be nice for a business stay.

After a quick unpack, we set out to join the festivities downtown. Anyone dying for a quick pizza slice, there is a fantastic place right across the street. The game day celebrations are mostly in local restaurants and taverns dotted around the several blocks between the hotel and Lucas Oil Stadium. That makes this hotel ideally located for sporting events. You will not need a car to get to the stadium (weather permitting) unless you have mobility issues that makes transport by foot a challenge.

Sunday morning check out was easy. During busy times, it will take a few minutes for the valet to bring your car around if you used the service. Thankfully, there was a young lady passing out delicious green and white MSU celebratory cookies that I would have missed had the valet been less busy.

I would gladly stay here again on a future visit to Indy. It was well priced and delivered on the 3 star plus experience I was expecting. That was true for our 2011 visit too.

  • Stayed: December 2013, travelled as a couple
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1  Thank Jeff_O-Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, Richard Letko-GM at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded 13 June 2014

Dear Jeff,

I want to thank you for such a detailed review.

We are a registered historic building and have a unique look compared to most new build Hilton Garden Inn hotels. However we do have the same amenities and upgrades you would find at a newly built hotel.

Please let me know the next time you stay with us. We will make sure your experience is just as good.

Sincerely,

Richard Letko-GM

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Reviewed 28 May 2014

I have stayed at this hotel numerous times over the years while attending the Indy 500. It is an excellent location near Monument Circle. One can walk to great restaurants and shopping opportunities. The staff is consistently friendly and very helpful. They definitely have service to the customers as a top priority. Even the small lobby restaurant and bar extend themselves well in order to accomodate the large number of patrons during the Indy weekend.

  • Stayed: May 2014, travelled on business
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Thank wwpnola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, Richard Letko-GM at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded 30 May 2014

Reading your comments, and knowing that we provided you with an experience to keep bringing you backs really energizes our team.

Please make sure you inform me next time you visit us I would like to meet you, and thank you in person.

Thank you so much for your comments,

Richard Letko-GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Address: 10 E Market St, Indianapolis, IN 46204-3027
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Indianapolis
#16 Family Hotel in Indianapolis
#25 Business Hotel in Indianapolis
Price Range: £113 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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