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“"22" rooms are on the ends”

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Hilton Garden Inn Indianapolis Downtown
Ranked #18 of 182 Hotels in Indianapolis
Certificate of Excellence
Union, Ohio
Level 6 Contributor
96 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“"22" rooms are on the ends”
Reviewed 20 July 2014 via mobile

We stayed with a military discount and got free breakfast, great deal and a great place.
That said let me warn you; if you smoke, the only place is to do that is very "shady" and kinda scary.
The reason to ask for a "22" room is because it's an end room, has a little more space and there is no noise

Stayed July 2014
Helpful?
Thank Vicki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 22 July 2014
Dear Vicki G,

Thanks for taking the time to review our hotel. I am so happy you had a great experience. I do apologize about the smoking situation. Our city has an no- smoking policy, and being in the middle of the city makes it difficult to form a smoking area. Since out hotel is a historic building all rooms are a little different. The rooms ending in 22 are a little bigger and they do have a great view.

Hope to see you hear again soon,

Richard Letko-GM
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Hebron, United States
1 review
Reviewed 19 July 2014

This is the second year in a row we've come here to participate in a bike race and we couldn't ask for more. Staff went above and beyond to accommodate our unusual timeline requests without adding additional costs to our trip. Hope to stay here again for next year's race!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sheri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 22 July 2014
Dear Sheri M,

We really love to hear about guests returning to our hotel. We understand to be successful we have to give a great experience consistently. Knowing that you are looking to come back again lets me know we are meeting our goal.

I hope I get the pleasure to meet you next time,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indiana
Level 5 Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 12 July 2014

We stayed here for one night for a quick getaway. The hotel is in an old building that has been restored. The room was clean and of adequate size. Our room was not ready when we arrived, so they moved us to one that was ready, although it was a handicap-accessible room. The best part of the hotel is the location. We walked to several places around downtown with ease. The only real hassle is the parking. If you are ok with valet, it is no problem, otherwise you will need to locate your own parking space or use the garage down the street.

We would definitely stay here again.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank ltdan_o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 22 July 2014
Thank you for such a positive review of our hotel. I do want to apologize about parking. Since we located in the heart of the city we have to contact parking out. That can be difficult, but we do our best in keeping the price below market standards.

Take care, and next time let us know you are a return guest,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 July 2014

We were there for a wedding from July 2 - July 6. The staff was great. They were helpful in any way that we asked. The food in the hotel restaurant was excellent. The head chef Damon has a true gift when it comes to food. Ask for the Chicken Alfredo it is delectable. We were able to see the fireworks from right outside the hotel lobby. The price per night was very inexpensive for the great quality we received.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank littlesaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 22 July 2014
Thank you so much for pointing out your dining experience. A Hilton Garden Inn usually does not get recognized for its food quality, but we are the exception. We have numerous compliments on how great our food really is, and it is due to the quality of people we have in that department.

I will be sure to let them know that you had a great experience.

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mebane, NC
Level 6 Contributor
177 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 9 July 2014

This place scores 98%. I was traveling with my adult son and his friend (18 and 19 yrs old). I thought the beds would be Queen size, but when we got there and saw the two double beds we realized that sharing a bed was not going to work. After dinner, I asked Olivia if there were cots available, and she said "yes", but cots do not fit in your room. However, I can move you to a bigger room. Even though we had stayed in the room a few hours, she moved us at not charge.

Yes, we did pay a pretty penny for this and I agree I did not like the nickel and dime of paying for parking, but that is par for the course in the city. The cot was free and the wifi was free as well.

Beds were great. If you want a bigger room ask for a room ending in "22".

There are swankier hotels closer to Lucas Oil, but I could not find anything cheaper with this quality. But this is still walking distance, and the walk was "safe" for city standards.

Pros---Beds, Customer Service, Location, Bagel Place/Pizza Place and Starbucks all across the street. Indoor pool and hot tub.

Cons--Breakfast only free for Gold/Platinum, Lobby Restroom was NOT clean (actually embarrassingly dirty).

Room Tip: Ask for a "22" room.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank NorthCarolina621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 22 July 2014
Dear NorthCarloina621,

WOW!!!!! What a nice compliment. We really strive hard to put the right people in place to give a positive experience, and something to remember. It appears we are putting the right team together. I will make sure Olivia is rewarded for her great customer service.

Hope to see you again,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 8 July 2014

Stayed in corner room 1010 for the 4th of July in downtown Indianapolis, IN. We were able to view the fireworks going on in different areas of the city with the many windows. The room was very clean, spacious bathroom and we had the dble beds which you could adjust from soft to firm. No complaints other than the elevator slowness. However this is an old bank building converted so there is still the nostalgia with the elevators. Overall a very good stay and would definitely stay again! Only 1/2 block to Monument Circle and walking distance other downtown restaurants and shops. Front desk check in was quick, friendly and informative.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank vincent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 22 July 2014
Dear Vincent,

We realize there are a lot of hotels you can pick to stay at which is why we strive for not only great customer service, but an exceptionally clean room to give you a great experience.

Since we are in the heart of Indy you are able to see the fireworks quite well. The city does a great job hosting the firework display on the 4th of July.

We hope to see you next time you are in town,

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toledo, Ohio
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 July 2014 via mobile

it was an unplanned stopover so i wasn't able to book any hotels yet after searching thru tripadvisor about the best and affordable hotels i found hilton inn and called them. i was afraid that its probably be fully booked but lo and behold they aren't. requested for a king bed.

the room is spacious and the bathroom as well. beautiful furnitures and fixtures too. i like that i can change the bed to firm or soft. however you like it. free coffee available thru keurig. basic toiletries are provided as well.

the hotel is situated in downtown where in its a walking distance to everything. the monument, coffee shops, capitol,mall and restaurants.

if we are going back again to indy, we'll sure stay at this hotel again

Stayed July 2014
Helpful?
Thank amiablemhaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, 22 July 2014
Dear Amiablemhaze,

We were so glad that you were able to book our hotel. I state this a lot, but we really do work hard to get the right team in place to give our guests the best possible experience. We never put a person in place just for a body. We realize the way to keep our guests coming back is to keep our great team in place, and when one advances we work hard to find that right fit.

We hope to see you again soon,

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Property: Hilton Garden Inn Indianapolis Downtown
Address: 10 E Market St, Indianapolis, IN 46204-3027
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Indianapolis
#19 Family Hotel in Indianapolis
#25 Business Hotel in Indianapolis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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