Based on our good experiences at other Country Inn and Suites, I booked this without checking reviews. Bad idea. We arrived very late and we where given our room card. When we entered the room, the odor of what smelled like cat pee drove is back out. I reported to the lady at the front desk (who was very nice) of the problem. She accompanied us to the room with a can of deodorizer, but agreed that this was a serious problem. We were give another room for the night but we were informed that they would be booked solid for the rest of the weekend and that room would be our only option for the rest of our stay. (I booked a whirlpool room) She advised she would tell management the next morning. (see other reviews)
My wife and I agreed that the odds they could correct the problem was iffy, especially since the day clerk informed us they thought the odor was coming from the whirlpool, so we moved on to a different hotel the next morning. This hotel needs to be freshened up. However I will give the night clerk an “at-a-girl” for her efforts. Next time to the area I will check reviews on this location before booking. Since the room we received for the night was OK, I will give this location a "C"
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- Also Known As:
- Country Inn & Suites Indianapolis Airport South Hotel Indianapolis
- Country Inn And Suites Indianapolis Airport South
- Country Inn Indianapolis
- Indianapolis Country Inn