While the facilities are very nice, some areas of the hotel and the service of its staff really should be better.
The wifi is the most intermittent unreliable service I've ever had in any hotel. I mentioned this at reception last time I stayed, over 2 1/2 years ago but nothing has improved.
The housekeeping leaves much to be desired and the staff in reception do not seem to care when issues are brought to their attention, except one guy who was upstairs with a new toilet roll within minutes. But this was at the third time of asking some of his colleagues.
The alignment of the bed to the tv in my room meant the left side of the bed is six inches lower than the right side because no one ever lies on the right side. Why do housekeeping never turn the mattresses?
Housekeeping seem to make decisions for you as to what is trash and what isn't. I left a clear plastic bag on the desk containing cable ties and clips which I was using. They assumed it was trash and one day it was just gone. I needed that equipment.
Breakfast is nice, but on three occasions I was served raw potatoes. That's totally unacceptable.
I fed back these issues in a constructive manner, but felt like I wasn't even being listened to.
I do enjoy staying at the Conrad and it's a shame that these minor niggling issues made this a frustrating stay. I hope these issues can be put right instead of becoming a growing list of issues that indicate the unfortunate decline of a nice hotel
- Official Description (provided by the hotel):
- Welcome to the Conrad Indianapolis Luxury Hotel.The Conrad Indianapolis hotel in downtown Indianapolis is a destination that connects you with an innovative guest experience unmatched by other Indianapolis hotels. Located at the most prominent intersection in Indianapolis, a skybridge provides an uninterrupted path from our Indianapolis luxury hotel's ballroom and meeting rooms to the Artsgarden, Circle Centre Mall and the Indiana Convention Center. Our 23-story tower boasts 241 guest rooms, 15,000 square feet of state-of-the-art meeting space, a rejuvenating wellness center with a state-of-the-art fitness centre and pool, and two entrancing restaurants. Fine dining options at our luxury hotel in Indianapolis include The Capital Grille, with outstanding culinary delights served in an intimate dining experience, and Tastings, a wine bar experience that uses progressive wine technology for guests to enjoy wines by the taste, glass or bottle. ... more less
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- Also Known As:
- Conrad Indianapolis Hotel Indianapolis
- Indianapolis Conrad