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“Great Hotel with Incredible Staff”

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Conrad Indianapolis
Ranked #3 of 186 Hotels in Indianapolis
Certificate of Excellence
Reviewed 30 June 2014

My son and I went to see the Heat Pacers playoff game and had a wonderful experience at this Hotel. Perfectly located and impressive accommodations. Capital Grille in Lobby was a tremendous plus. Think we had 2 dinners and a breakfast there fantastic. Outstanding all around. The entire staff from the outgoing doormen to the pleasant front desk staff superb - 3 thumbs up

  • Stayed: May 2014, travelled with family
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Thank gregdaniel7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this reviewResponded 11 July 2014

Thank you for taking the time to write a review, Greg! What an exciting reason to head to Indy. I am happy to hear you enjoyed your experience with us. We look forward to welcoming you back soon.

Hospitably,
Greg Tinsley
General Manager
Greg.tinsley@conradhotels.com

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881 - 887 of 1,506 reviews

Reviewed 29 June 2014

This is the most amazing hotel! We would return anytime. Treated like royalty for our anniversary! I would recommend this hotel for any stay. We arrived to our room with strawberries and champagne! The room was spotless. We were also given vouchers for breakfast, which was delicious!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this reviewResponded 11 July 2014

Thank you for the wonderful review, William! I am happy to hear you were able to spend such a special occasion with us. We hope you make your stay with us an anniversary tradition!

Hospitably,
Greg Tinsley
General Manager
Greg.tinsley@conradhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

The Conrad offers a great location near Monument Circle and rooms with some nice luxurious extras. The bathrooms are very well appointed and the beds have very comfortable mattresses and linens. As simple as it may seem, the blackout curtains in the rooms are the first time I've ever actually experienced true blackout effectiveness, great for a leisurely morning lie in. The property is conveniently connected to the Arts Garden, the Embassy Suites, and the colocated restaurants such as the Weber Grill.

Room Tip: Upper level rooms have better views.
See more room tips
  • Stayed: April 2014, travelled as a couple
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Thank CVGJetGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this reviewResponded 10 July 2014

Thank you for taking the time to write a review. We are truly proud of our location, service and amenities, and I am elated to hear that each played a vital role in your experience with us.

We look forward to welcoming you back to Conrad Indianapolis soon!

Hospitably,
Greg Tinsley
General Manager
Greg.tinsley@conradhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We booked multiple rooms including suite for family, friends and Bride/Groom. All rooms were elegant and suite was "to die for" All staff were extremely helpful. Would Highly Recommend this hotel! Location was within walking distance to numerous restaurants/bars downtown.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Conrad Hotels & Resorts
Thank Mareen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this reviewResponded 10 July 2014

Thank you for sharing your memorable experience with us, Mareen! I am truly glad to hear you were all able to celebrate such a special occasion here at Conrad Indianapolis.

We hope to welcome you back to again soon!

Hospitably,
Greg Tinsley
General Manager
Greg.tinsley@conradhotels.com

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Reviewed 16 June 2014

Such a clean and friendly hotel. Anything you need, the hotel staff is ready to help. Superior service. All bedding was clean and wonderful to sleep on. The mall and conference centers were also right across the street with skywalk access. Will definitely be coming back to this hotel.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Conrad Hotels & Resorts
Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this reviewResponded 10 July 2014

Thank you for your kind words, Elizabeth! I am glad to hear our team provided you with superior service during your stay. We are truly proud of our location, and I am happy you were able to take advantage of the exciting amenities available in the Circle City.

We look forward to welcoming you back!

Hospitably,
Greg Tinsley
General Manager
Greg.tinsley@conradhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

The bed and bedding were a real plus. Perfectly comfortable and very helpful in receiving a rejuvenating rest. The front desk was also extremely polite, courteous, and helpful with all of our questions. Valet service was prompt and polite.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
1  Thank amyh1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this reviewResponded 10 July 2014

Thank you for taking the time to write a review, Amy! We take pride in the service and amenities we provide our guests, and I am delighted to hear your stay was memorable from arrival to departure. We hope to welcome you back to Conrad Indy soon!

Hospitably,
Greg Tinsley
General Manager
Greg.tinsley@conradhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Utilized Hilton Honors points to reserve room. 70,000 pts is very high compared to 30,000 for the JW. Apparently we received the "points" service and not the "dollar" service. Checked in and my wife noted celebrating my 50th BDay - nothing in response or acknowledgement. Marriott Crtyard Chicago provides bottle wine upon BDay arrival and they are not a Four Star Hotel. Asked of complementary Gold Member upgrade and staff said an upgrade was available for $100. Ok, sometimes nothing is available...Room had a stain on carpet; bathroom granite vanity cracked and looked very cheap. Bathroom tile had a black spot that appeared to be burned into the tile. I was surprised to see no iPod player in the room for music. Internet connection was unavailable or horribly slow at best. Are all of these things major, no. But, I would expect a "Four Star" Hotel to have all of these things perfect upon arrival. I would imagine that if the Executives at Hilton Hotels received the overall service that we did, there would be some major changes in management.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
4  Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradIndyManager, General Manager at Conrad Indianapolis, responded to this reviewResponded 16 July 2014

Thank you for your review, Kevin. I am sorry to hear that your experience with us was not 100% satisfactory. Please know that the comments you shared have been addressed internally, as these do not represent the high standards we strive to provide each of our guests. We made the transition to a faster guest wireless network and will also undergo a guest floor refresh.

If you wish to discuss your stay in further detail, please do not hesitate to reach out to me directly. I hope that we have an opportunity to welcome you back to our hotel and exceed your expectations in the future.

Hospitably,
Greg Tinsley
General Manager
Greg.Tinsley@conradhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Indianapolis

Address: 50 W Washington St, Indianapolis, IN 46204-3402
Phone Number:
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Indianapolis
#1 Romantic Hotel in Indianapolis
#1 Spa Hotel in Indianapolis
#3 Business Hotel in Indianapolis
Price Range: £129 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Conrad Indianapolis 4.5*
Number of rooms: 243
Official Description (provided by the hotel):
Welcome to the Conrad Indianapolis Luxury Hotel.The Conrad Indianapolis hotel in downtown Indianapolis is a destination that connects you with an innovative guest experience unmatched by other Indianapolis hotels. Located at the most prominent intersection in Indianapolis, a skybridge provides an uninterrupted path from our Indianapolis luxury hotel's ballroom and meeting rooms to the Artsgarden, Circle Centre Mall and the Indiana Convention Center. Our 23-story tower boasts 241 guest rooms, 15,000 square feet of state-of-the-art meeting space, a rejuvenating wellness center with a state-of-the-art fitness centre and pool, and two entrancing restaurants. Fine dining options at our luxury hotel in Indianapolis include The Capital Grille, with outstanding culinary delights served in an intimate dining experience, and Tastings, a wine bar experience that uses progressive wine technology for guests to enjoy wines by the taste, glass or bottle. ... more   less 
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Also Known As:
Conrad Indianapolis Hotel Indianapolis
Indianapolis Conrad

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