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“Room assignment was confusing”

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Candlewood Suites Indianapolis Airport
Ranked #88 of 179 Hotels in Indianapolis
Northville, New York
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Room assignment was confusing”
Reviewed 15 March 2014

First I should say that I arrived at this hotel after a long business day and 4 hour drive from St. Louis. The hotel is located in a business park without any establishments within walking distance for meals and we were simply not up for any more drive time to search one out. We resorted to microwave hamburgers, but that clearly was our choice. I was assigned a handicapped accessible room while it was obvious by the parking lot that the hotel was far from booked to capacity. A room of this type is generally very spacious and this one was. My primary desire upon arrival was for a long hot shower and a bed. The shower was a walk-in type with a large seat and a low, hand-held shower head. The shower, one of my primary desires, left lots to be desired. It was a constant struggle to keep the vinyl shower curtain in position so as to keep water off the bathroom floor. Continuously holding the showerhead spoiled the enjoyment of my long awaited shower. Using these facilities gave me new found empathy for those needing them on a regular basis, however I didn't need the experience when unnecessary at the end of a long day.

Room Tip: Watch for room type given at check-in.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Mahlon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Indianapolis Airport, responded to this review, 31 March 2014
Dear Mahlon R,

Thank you for taking the time to post a review of our property. Please accept our deepest apologies for the issues you had encountered with the room you had. Your comments are being shared with the hotel management and appropriate action will be taken. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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87 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 January 2014

racist people.....loaded with bed bugs from the lobby to the rooms..the staff is more of a gossip club and have attitudes when you are them a question. if you are white than you will be looked down on

  • Stayed January 2014, travelled on business
    • Value
    • Location
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Helpful?
3 Thank dirtydaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Indianapolis Airport, responded to this review, 11 February 2014
Dear dirtydaniel,

First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
315 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 19 December 2013

We stayed just one night as we were passing through on a journey and this was just about midway and conveniently close to the freeway. I’d also checked Google maps and confirmed there was a restaurant (Denny’s) opposite. We didn’t want to drive to dinner after driving all day and because we have wine with dinner.

I was also keen to try the Candlewood after coming direct from Holiday Inn Suites and before that Staybridge Suites, both in O’Fallon, Missouri. All three brands are part of the IHG Group.
First, the welcome at reception was wonderful. So friendly, so helpful. And from the lady I discovered Denny’s had closed and she recommended other restaurants in the area, including The Library which sounded good but said they were too far too walk to.

As we went to our room we saw the large indoor pool and the gym. We later used the gym and also the laundry which was free as was the washing powder. Nice touch.

The room was spotless. We had a two bed suite. Disappointingly the beds weren’t in a separate room, unlike the Staybridge and HI but the beds were comfortable and we slept well. Although neighbouring a freeway, we heard no road noise. The kitchen was equipped and it had a good sized breakfast bar. Internet access - free - was excellent, fast and troublefree.

We drove to the nearest restaurant (Indy’s) and got a takeaway to have in the room with a bottle of wine. As it turned out we could have walked to it and to the Library next door to that, they’re close, but you’d have to cross the exit ramp of a free way and under the freeway and of course there are no sidewalks and the underpass doesn’t look too savoury at night.

So, how did Candlewood compare with Staybridge and HI Suites? I think Candlewood is meant for very long stays, for people to treat more as a rented apartment than a hotel. Unlike the other two, no breakfast is included nor is there a breakfast room. Unlike Staybridge there are no complimentary dinners with wine & beer three nights a week. There is a small shop stocked with foodstuffs, breakfast cereals, coffee & tea bags and heat-up ready meals. Refreshingly this works on an honour system – you fill in a card ticking the prices of the goods you have taken and pop it in a box and they’ll add it to your bill - that’s civilised.

At reception they have a library DVD’s you can borrow to play in your room.

Overall I thought the room was expensive compared with the other brands, but of course the locations are different: this is in proximity to an airport but I reckon that one-night prices steeply drop for the longer stays this place caters to and also for those whose companies have a corporate discount.

Other things being equal (a big ‘if’), of the three brands I’d choose Staybridge first then HI Suites then Candlewood.

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank LondonPontac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arcadia, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2013

This was my first time staying here :) A few wows! I was on the 6th floor a lot of stairs for a great workout. They do have a great gym. Free washer & dryer.It was nice to be able to cook a complete meal in the room. The full size refrigerator with a ice maker.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank billie Joe p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
139 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 6 October 2013

Stayed at the Candlewood Suites Indianapolis Airport for one night recently, and had a very nice stay. Had a long day full of frustrations, and when we showed up we were tired and frustrated. Staff was exceptionally friendly and helpful, and made sure we had what we needed in a room (our reservation was wrong from Priceline) and made every effort to address all of our needs. The one bedroom suite we were in was clean, comfortable and well equippped. The full kitchen, large bar and seating area and quite large bathroom were all very nice to have. For the price, you can't go wrong for a simple, non-fancy, clean and comfortable hotel in Indianapolis.

  • Stayed October 2013, travelled with family
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Helpful?
Thank tewks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Bend, Indiana
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 August 2013

I checked in about midnight and the front desk clerk was very friendly and helpful. My stay was pretty short, but everyone I encountered was friendly. Room was clean and met all my needs, as well as the business center and front lobby. I was happy to see they had a Lending Locker with lots of amenities, just wish I could have stayed longer to use them!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 July 2013

Just spent 2 nights there last weekend. I was moving to Indy and needed somewhere to stay not too far from my destination. Now when I am traveling I understand that if you want a decent place to stay you have to be prepared to pay a bit more and I have stayed in hotels all over the country and know which way is up.
However this place is EXTORTIONATE!!
Daylight robbery!!
$184 for 2 nights. I didn't want to buy the place just stay there! To add insult to injury there is NO breakfast and NO room service. You buy your own breakfast and clean your own room. You want the garbage emptied do it yourself!!
Nice staff and a lovely room but I expect a LOT more for $92 a night. It is in a dingy area with zero redeeming qualities so it isn't like they are a jumping off point for Disney World or something. They actually tried to tell me people LIVE there. You could buy a condo for less than that and have change!
Take my advice, if you can do it stop before you get close in to the ring road and find a nice hotel at somewhere like Clayton or Avon. MUCH cheaper and probably someone to clean the room along with a coffee and croissant.

Room Tip: Never mind the room just make sure to take LOTS of money you'll need it.
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  • Stayed July 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank izifaddag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Indianapolis Airport, responded to this review, 13 August 2013
Dear izifaddag,

Thank you for staying with us and providing us with your valuable feedback. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. However, it seems that we were not able to execute an exemplary hotel stay experience with regard to providing competitive rates and guest services. Please accept my apologies for falling short of your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Indianapolis Airport

Property: Candlewood Suites Indianapolis Airport
Address: 5250 W Bradbury Ave, Indianapolis, IN 46241-5167
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 179 Hotels in Indianapolis
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Indianapolis Airport 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to the award winning Candlewood Suites Indianapolis Airport, your Home Away From Home. Our spacious suites feature fully equipped kitchens with everything you need to prepare that home-cooked meal. Work efficiently with free high-speed Internet and local calls, plus your very own personalized voicemail. Also available is our complimentary business center with computer and Internet access.Need to relax after a long day of work or traveling? Lounge in your recliner while watching your 32-inch flat screen TV with DVD player. Borrow a movie from our lending library. Gather with friends and have a cookout at our Candlewood Gazebo. Work off stress in our state-of-the-art fitness center. Take a relaxing dip in our indoor pool and hot tub.When staying at Candlewood Suites, our complimentary washers and dryers allow you to pack light. Hungry? Grab a bite at Candlewood Cupboard, our 24/7 onsite convenience store featuring hundreds of breakfast, lunch, dinner, and snack items from which to choose.We are conveniently located at the Indianapolis Airport, just minutes to downtown Indianapolis or Plainfield, Indiana. Candlewood Suites Indianapolis Airport is an excellent choice for employees of Rolls-Royce, Eli Lilly, Carrier Corporation, Praxair, Vertellus and the Indiana National Guard. We welcome government travelers and are FEMA approved. Call the hotel for a free shuttle to or from the airport at any time, day or night. ... more   less 
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Also Known As:
Candlewood Suites Indianapolis Airport Hotel Indianapolis
Candlewood Indianapolis
Indianapolis Candlewood Suites

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