We booked our two bedroom suite in February to arrive in July for a race weekend. We arrived early in the afternoon and were told that our room was being cleaned, so come back in an hour. When we got back, we were told we didn't have a room at all!!!! They wanted to send us two miles down the road to a 'sister' property and be given a ONE bedroom with two beds....FOR FOUR PEOPLE!!! Their excuse was that someone had to extend their stay so they kept the room we had reservations for, which is ludicrous...they should have moved those people and not inconvenienced us. When we pushed the issue, they ended up giving us two one bedrooms on site. We observed them doing the same thing to another group right behind us....had reservations, no room. Upon checkout, I asked why they did not have a room for a PREPAID reservation and the clerk just said..."you don't have a room until you get a room", so I said, "So a reservation doesn't mean anything here does it?" She agreed. Great way to do business Candlewood.
- Official Description (provided by the hotel):
- Welcome to Candlewood Suites in Downtown Indianapolis, Indiana Our extended stay hotel in downtown Indianapolis is near the Indianapolis International Airport, making travel to the hotel easy and convenient. Leisure travelers can appreciate our downtown Indianapolis hotel's close proximity to several local attractions. Eiteljorg Museum, the Children's Museum of Indianapolis and the Indiana State Museum offer history buffs the chance to soak up the heritage of Indiana. For sports enthusiasts, the Indianapolis Motor Speedway and Conseco Fieldhouse are just minutes from our hotel. The Indiana Zoo and White River State Park offer fun for the whole family. For business travelers, our hotel in downtown Indianapolis is near the Indianapolis International Airport and offers free high-speed Internet access, a Business Center and three meeting rooms. Nearby corporate locations include the IU Medical Center, the Indiana Convention Center and Simon Headquarters, while South Grove Golf Course offers a great place to unwind. This Indianapolis extended stay hotel offers you free high-speed Internet access and free local phone calls. Our standard guest rooms are the largest in Indianapolis. A Fitness Center, free self-laundry facilities, barbecue grills, a DVD/CD lending library and the Candlewood Cupboard, our miniature grocery store, offer unparalleled comfort and convenience. Call today to take advantage of our great Indianapolis hotel deals. ... more less
- Reservation Options:
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- Also Known As:
- Candlewood Suites Indianapolis City Centre Hotel Indianapolis
- Candlewood Indianapolis
- Indianapolis Candlewood Suites