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“Very disappointed after reading great reviews on this hotel”

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Holiday Inn Express Indianapolis - Southeast
Ranked #62 of 185 Hotels in Indianapolis
Reviewed 5 July 2009

My husband and I booked 3 rooms for a family reunion. I've never written a critical review of a hotel before, but this was a very disappointing stay. First, the good. The facility was very nice, adequate parking, and very quiet despite a noisy location. The beds were all king-sized and very comfortable. Housekeepers did a great job of getting rooms cleaned quickly. Free breakfast held a good selection and fair quality. The bad - the swimming pool room smelled like urine, and the pool had so much chlorine you could not see your feet when standing in waist-deep water. It burned our eyes just to be in the room. The pool was murky and had a bad smell. We had requested a crib for our 11-month old grandchild (3 months in advance), and when we checked in we were assured that one was available for her. One hour dater, when our son's family arrived, they were told the crib had been taken by someone else and that it was only a "request" on our reservation - could not be reserved. I can understand an upper-floor room or certain kinds of pillows being a request, but really, a bed for an infant? (Family had flown in, so did not have anything with them.) The manager and front-desk clerk were totally unconcerned and didn't want to help at all. My husband finally called to find a local rental agency in Greenwood, and they were wonderfully accommodating. We had to carry in and set up the crib ourselves (using sheets purchased at Wal-Mart), and again the manager was very dismissive and showed no interest in helping. We couldn't even use the business center to look up rentals online, as the internet was not working (we reported it, and two days later it was still not working). I wonder if the management has changed since the last review of Nov. 2008, since our experience seemed much different from the ones reported at that time.

  • Stayed: June 2009, travelled with family
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1  Thank Traveler2044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinGSM, Front Office Manager at Holiday Inn Express Indianapolis - Southeast, responded to this reviewResponded 8 July 2010

Dear Traveler2044,

I would like to thank you for taking the time to review our hotel, the Holiday Inn Express Indianapolis Southeast.

At our hotel, we have 24 hour maintenance on site, and they are required, before opening the pool area, to check the pool and the hot tub to make sure the chlorine and pH are within an acceptable range. When making a reservation, any additional item, whether it be a rollaway bed, a crib, location in the hotel is a request, and I do apologize that the request was unable to be granted.

I do hope that the next time you are in Indianapolis, you decided to stay with the Holiday Inn Express Indianapolis Southeast

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325 - 329 of 329 reviews

Reviewed 25 November 2008

A 4 weeks stay at Indianapolis for a consulting contract with Eli Lilly was my experience with Holiday Inn Express. Week 1&2 were at Holiday Inn Express at Down town area, but unfortunately the small swimming pool went into maintenance and the gym machines were not in good conditions, So I moved south to this new building Holiday Inn Express Beech Grove-Indianapolis Southeast, and surprise!, for the same rate 119.99 a got a roooomy doble king with studio, all as expected in a new construction building hotel. Staff very well trainied, breakfast more like a buffet style than a continental type, and best of all the swimming pool it's larger thant any other hotel os this brand I stayed before, you really can swim in it.

I really recomend it, and there is a double points offer this fall after all!!, bisides I am a platinum member a get 50% extra points.

  • Stayed: November 2008, travelled on business
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Thank Franciscquito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinGSM, Front Office Manager at Holiday Inn Express Indianapolis - Southeast, responded to this reviewResponded 11 July 2010

Dear Franciscquito,

Thank you for taking the time to review our hotel, the Holiday Inn Express Indianapolis Southeast. I am glad to hear that your stay with us was pleasant and enjoyable. The next time you are in Indianapolis, do not hesitate to choose the Holiday Inn Express Indianapolis Southeast

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Reviewed 17 September 2008

My wife and I attended a machine tool show about a block away from this motel and our reservations were made by the company hosting the show. We travel quite a lot for our business and we found this to be one of the best stays we have ever had. Each of the staff members we met were very friendly, outgoing and obviously well trained. It's refreshing to be made to feel as though you are welcome guests instead meeting the apathy we often find in motel staff.

At check in we were told each guest gets two complimentary drinks each evening and while we didn't take advantage of this we noticed several people enjoying a beer and snacks as we made our way out to dinner. With fresh scrambled eggs and sausage the free breakfast was more like a breakfast buffet than the continental breakfast we expected.

This is a new facility and has only been in operation for about 6 months so we expected everything to be new and fresh. What we didn't expect was the obvious attention to detail and the obvious extra effort for customer comfort. Our room was a "standard room" but it included free Wi-Fi, a plasma TV and two king-size beds instead of the usual queen-size or smaller beds. Even the ice machine/vending area shows the owner's attention to detail. Everything is enclosed in a room with a door so that it is soundproofed from the guests rooms. But what I found most interesting was that the soda machine offered both Coke and Pepsi products. A staff member told us the manager talked to nearly every distributor in Indianapolis before he found one willing to provide both.

Overall I would say this is among the top 10 motels at which we have stayed. For this level of service we would expect to pay quite a bit more than the $94.00 our room cost.

  • Stayed: September 2008, travelled on business
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Thank Sknovr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinGSM, Front Office Manager at Holiday Inn Express Indianapolis - Southeast, responded to this reviewResponded 11 July 2010

Dear Sknovr,

I want to thank you for taking the time and submitting a review of the Holiday Inn Express Indianapolis Southeast. As the Guest Service Manager, I am glad your stay with us was enjoyable. Should you be in Indianapolis again, do not hesitate to choose the Holiday Inn Express Indianapolis.

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Reviewed 28 December 2009
Google Translation

  • Stayed: December 2009, travelled with family
    • Value
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Thank kokiColumbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinGSM, Front Office Manager at Holiday Inn Express Indianapolis - Southeast, responded to this reviewResponded 11 July 2010

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A TripAdvisor China Member
Reviewed 16 December 2009
Google Translation

  • Stayed: September 2008, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
KevinGSM, Front Office Manager at Holiday Inn Express Indianapolis - Southeast, responded to this reviewResponded 10 July 2010

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Additional Information about Holiday Inn Express Indianapolis - Southeast

Address: 5302 Victory Dr, Indianapolis, IN 46203-5951
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Indianapolis
#51 Business Hotel in Indianapolis
Price Range: £84 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Indianapolis - Southeast 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Welcome to the Southeast Indianapolis Holiday Inn Express Flying solo for business? Exploring Indianapolis for vacation? Everyone can enjoy the excellent quality of our service at the Holiday Inn Express Hotel Indianapolis Southeast.Indianapolis, an ideal place for leisure travelers, is the home of the Colts, Indians, and Pacers, and we encourage visitors lodging in Indianapolis, Indiana to catch a game. If you're not a sports fan, you may enjoy visiting the pristine parks and historical monuments surrounding our Indianapolis hotel. Whether you want to study the history of the old prairie at Hoosier Prairie State Nature Preserve or enjoy the downtown night life, our Indianapolis accommodations will keep you close to it all. For the business traveler, our location near downtown Indianapolis keeps you easily connected to businesses around the city. Our choice Indianapolis, Indiana hotel stands on the Indianapolis beltway (I-465) and is conveniently located within 18 miles of four major airports. The hotel property also includes a large conference room and a Business Center for your convenience. Our Indianapolis hotel offers top-quality amenities such as an indoor, heated pool and whirlpool for you to enjoy year-round. Our entire hotel is 100% non smoking, and every room comes with two king beds. No matter how long you're stopping by at the 'Crossroads of America,' our Indianapolis, Indiana hotel will happily accommodate you. ... more   less 
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Also Known As:
Holiday Inn Express Beech Grove-Indianapolis Southeast Hotel Indianapolis
Indianapolis Holiday Inn

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