We booked a room for two nights and were told we would be charged $153 per night, and even got a confirmation fax stating that amount. When we arrived, we were told the price was $190 because the final four tournament was in town. We produced the fax which showed we were quoted the $153 price, and the manager pointed out the "fine print" which stated that the price on the confirmation was an estimated nightly rate and could be revised without notice. When he refused to honor the quoted amount and we threatened to leave, he said our card would be charged anyway, because of the required two week advance cancellation policy. (more fine print). We had no choice but to stay. Thieves-plain and simple. We called corporate office at least a half dozen times-they were no help at all. I know all Holiday Inn express locations are not this way, but this one made me swear i'll try every other place in town before i ever stay at another one. From reading the other reviews complaining about the same thing, i've noticed the manager (jerk) has always come on and given a very polite rebuttal as to why this happened, but there was no excuse for this. Our trip was somewhat ruined because we hated staying there due to the fact we knew we got ripped off-and there wasn't a damn thing we could do about it. Once he has your Credit card number, you are at his mercy. STAY AT YOUR OWN RISK.
- Official Description (provided by the hotel):
- Welcome to the Southeast Indianapolis Holiday Inn Express Flying solo for business? Exploring Indianapolis for vacation? Everyone can enjoy the excellent quality of our service at the Holiday Inn Express Hotel Indianapolis Southeast.Indianapolis, an ideal place for leisure travelers, is the home of the Colts, Indians, and Pacers, and we encourage visitors lodging in Indianapolis, Indiana to catch a game. If you're not a sports fan, you may enjoy visiting the pristine parks and historical monuments surrounding our Indianapolis hotel. Whether you want to study the history of the old prairie at Hoosier Prairie State Nature Preserve or enjoy the downtown night life, our Indianapolis accommodations will keep you close to it all. For the business traveler, our location near downtown Indianapolis keeps you easily connected to businesses around the city. Our choice Indianapolis, Indiana hotel stands on the Indianapolis beltway (I-465) and is conveniently located within 18 miles of four major airports. The hotel property also includes a large conference room and a Business Center for your convenience. Our Indianapolis hotel offers top-quality amenities such as an indoor, heated pool and whirlpool for you to enjoy year-round. Our entire hotel is 100% non smoking, and every room comes with two king beds. No matter how long you're stopping by at the 'Crossroads of America,' our Indianapolis, Indiana hotel will happily accommodate you. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Beech Grove-Indianapolis Southeast Hotel Indianapolis
- Indianapolis Holiday Inn