We booked a room through Expedia,arrived and thought all was well.
When we got up the next morning to check out a gentleman who worked there(Lou ?) informed us that they didn't work with Expedia, had no confirmation of our payment and would not allow us to check out...so they got JEANINE on the phone who informed us that we needed to call Expedia to get this straightened out...really ? I thought we were the paying customer yet they were not only treating us like garbage but refused to be of any assistance. They would not even c all Expedia as the merchant to confirm payment
We called Expedia -we called the credit card company--both who were more helpful and polite than The Looking Glass Inn - and got the bill straight
Now to add to the HORRIBLe treatment by LOOKING GLASS they were not even happy to make coffee....
We will never go back and would not recommend any of their 3 B&B - they have this, the spa at the Villa and another place behind this that we didn't get the name of....
Suggestion: spend your money elsewhere
- Official Description (provided by the hotel):
- Built in 1905, The Looking Glass Inn is located in the heart of the city’s Old Northside; an area that was home to the principal leaders of Indianapolis during the turn of the twentieth century. It was Elizabeth Gates, wife of a wholesale grocery merchant, who erected this Free Classic style mansion while living here until 1907. The Inn boasts 7 fabulous guestrooms all with private baths. A complimentary Butler's Pantry stocked with snacks and beverages is offered with every room as well as breakfast daily. The Looking Glass Inn opened its doors in February 1999 after the Life family purchased, fully renovated and tastefully redecorated the home. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Looking Glass Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.