I recently booked this hotel for a spring break family trip. I called before and after making my reservation to confirm we would be in a king suite with partial room divider and close to the pool, I was assured both times that would be the room we would get. Upon arrival and check in we where not in that room. After dodging all the goose droppings right outside the door we made our way to the room. The front desk actually called and asked if we were ok with the room and I explained we were not to which she responded...well there is nothing I can do we only have that room available for tonight not tomorrow...which I found weird earlier in the day it was reserved for ME for two nights! I tried to call the choice customer service and still the front desk would not work with us at all!! I asked for a manager and was told that he never comes on property and didn't speak to customers? Poor customer service and the room wasn't even clean when we checked in there was hair in the bathroom not to mention the wall and ceiling was patched very poorly...not what I would expect from a choice hotel.
We ended being moved to another hotel and having to pay again and now hopefully will receive a refund from this place....I would recommend looking at your room before you check in. Front desk staff was very rude with not only me but the choice customer service representative as well.
Too many other hotels comparable to this one to settle! I suggest the Comfort Inn in Fishers!
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- Also Known As:
- Clarion Hotel And Conference Center
- Clarion Hotel Indianapolis
- Clarion Indianapolis
- Indianapolis Clarion